Food Service Concierge

2 days ago


Warren, United States Forte Belanger Full time

Food Service Concierge

Department: GMT Cole Cafe 700230

Employment Type: Full Time

Location: GM Tech

Reporting To: Sarah Lavoie

Compensation: $18.00 / hour

Description

A Food Service Concierge acts as the primary point of contact between guests and food service operations, ensuring a seamless and personalized dining experience.

Key Responsibilities

* Act as the first point of contact for guests, assisting with inquiries, requests and special needs.
* Coordinate with kitchen and service staff to ensure the timely delivery of meals and beverages.
* Light food prep and simple knife skills to be utilized to get meals prepared.
* Assist in managing guest profiles, including preferences, dietary restrictions, and special occasions, to personalize their concierge experience.
* Provide detailed information about menu offerings, including ingredients, preparation methods, and potential allergens.
* Assist with the planning and execution of caterings throughout campus.
* This includes pre-setting, setting, running catering, and breaking down


*
* Handle complaints or concerns with professionalism and ensure issues are resolved promptly.
* Promote café special events, and community engagement events
* Actively contribute to organization and cleanliness of catering area, and equipment.

Skills, Knowledge & Expertise

Experience:

* Minimum of 2-3 years in food service, hospitality, or a related field.
* Proven track record of providing exceptional customer service
* Experience in catering or event coordination is a plus.

Skills:

* Strong interpersonal and communication skills
* Ability to anticipate customer needs and deliver tailored service
* Detail-oriented with excellent organizational skills
* Proficient in point-of-sale systems, reservation platforms, and basic office software (e.g., Excel, Word)
* Knowledge of dietary restrictions, menu planning, and food safety standards.

Attributes

* Friendly, professional demeanor with a focus on guest satisfaction
* Adaptability and problem-solving abilities in a fast-paced environment
* Ability to work collaboratively with kitchen and service staff
* Strong multitasking capabilities and ability to manage time effectively.

Education:

* High school diploma or equivalent required; post-secondary education in hospitality, culinary arts, or business management is preferred.

#CONALB



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