Customer Experience Research Lead, Customer and Business Intelligence

Customer Experience Research Lead, Customer and Business Intelligence Location: Mountain View, CA; Atlanta, GA; Boulder, CO; Chicago, IL; New York, NY; Los Angeles, CA; San Francisco, CA. Level: Mid Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area. The application window will be open until at least November 20, 2025. This opportunity will remain online based on business needs which may be before or after the specified date. This role may also be located in our Playa Vista, CA campus. Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act. Requirements Bachelor's degree in a research or quantitative field (e.g., Social Sciences, Statistics, Mathematics, Bioinformatics, Economics, etc.) or equivalent practical experience. 3 years of experience designing, scoping, executing, and delivering research and analysis projects. 3 years of experience translating business problems into research questions and translating research findings and insights into marketing recommendations. Experience managing research and measurement agencies. Preferred qualifications 3 years of experience with qualitative research methods and approaches. 3 years of experience with sampling, survey writing, and analysis of survey data including weighting and assessing data quality. 3 years of experience with designing experiments, analyzing data from experiments, and summarizing findings. 3 years of experience analyzing and manipulating data sets to leverage data insights into presentations for business stakeholders. Experience with data querying languages (e.g., SQL) and tools to work with data sets. About the job Customer and Business Intelligence (CBI) is a team of Researchers and Data Scientists that provides quantitative intelligence to our business stakeholders. We measure customers’ sentiment across the Ads Ecosystem and work cross-functionally with Product, Marketing, Sales and organizations to drive actionability. The Market Intelligence Team within Go-to-Market powers the business with proactive, ground‑truth, customer, seller, and engaged intel that accelerates decisions, improves products, and drives sales. Team members are experts in business strategy and analytical research, yet pragmatic and results‑oriented. As part of the CBI team, you will be leading global research across Google’s advertising ecosystem partnering with executives and cross‑functional senior leaders across Google’s Product, Engineering, Brand and Sales organizations to bring actionable insights to the business. You will develop an understanding of business objectives, risks, issues, and opportunities to ensure that research efforts are supportive of business decision making and are actionable by executive leadership. Usual salary: US base salary range for this full‑time position is $114,000–$163,000 plus bonus, equity, and benefits. Salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Responsibilities Build excellent partnership with stakeholders and leaders across Google’s Go-to-Market, Product, Engineering, Brand, and Sales organizations. Ensure actionability of insights through strong cross‑functional collaboration. Lead end‑to‑end quantitative customer surveys or qualitative research projects, including study design, development, execution, analysis, insights development, and insights sharing. Ensure that survey research studies measure and report on actionable metrics and insights yielded using the highest methodological and scientific standards and best practices for instrument design, assessment, quality control, and analysis. Extract key insights from a range of customer data sources (surveys, interviews, call transcripts, sales data, etc.) and shape them into compelling narratives to influence business decisions. Contribute to the continuous improvement of existing survey research offerings, methods, and processes and to the development of new offerings that will create positive impact for Google and our Users. Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents‑to‑be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire. Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. Recruitment agencies To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our job posting alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. #J-18808-Ljbffr