Aditi Consulting | Collections Specialist | indianapolis, in

6 days ago


indianapolis, United States Aditi Consulting Full time

Title: Collections Specialist

Period: 8+ months

Work Location: 3 Days Hybrid - Indianapolis, IN 46204

Pay Rate: $17 - $19/hr on W2


Responsibilities:

  • Contacting customers regarding their past due balances and resolving their issues.
  • Initiates collection calls on assigned account base in accordance with Invoice Life Cycle Guidelines by exercising good business judgment and due diligence in evaluating account solvency and ability/willingness to pay.
  • Facilitate customer payment by providing necessary documentation to customer.
  • Resolves customer billing disputes working with other Sales Operations personnel and Sales.
  • Escalates problem collection accounts to Credit and Sales management.
  • Works with credit analyst on financial distress accounts.
  • Negotiates payment plans for financial distress accounts.
  • Recommends accounts for suspension after proper collection activity.
  • Participates on process improvement projects as assigned.
  • Provides reports on assigned portfolio as requested to credit management.
  • Ensures compliance with all company policies.


Required Skills:

  • Previous Collections &/or Customer service experience
  • Collections experience in a high growth environment.
  • Good customer relationship skills to manage a variety of customer iterations.
  • Able to learn the systems, ability to work independently.
  • Excellent communication (written and verbal) skills;
  • Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines
  • Able to use Microsoft suite of tools effectively.



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