Aditi Consulting | Collections Specialist | indianapolis, in
6 days ago
Title: Collections Specialist
Period: 8+ months
Work Location: 3 Days Hybrid - Indianapolis, IN 46204
Pay Rate: $17 - $19/hr on W2
Responsibilities:
- Contacting customers regarding their past due balances and resolving their issues.
- Initiates collection calls on assigned account base in accordance with Invoice Life Cycle Guidelines by exercising good business judgment and due diligence in evaluating account solvency and ability/willingness to pay.
- Facilitate customer payment by providing necessary documentation to customer.
- Resolves customer billing disputes working with other Sales Operations personnel and Sales.
- Escalates problem collection accounts to Credit and Sales management.
- Works with credit analyst on financial distress accounts.
- Negotiates payment plans for financial distress accounts.
- Recommends accounts for suspension after proper collection activity.
- Participates on process improvement projects as assigned.
- Provides reports on assigned portfolio as requested to credit management.
- Ensures compliance with all company policies.
Required Skills:
- Previous Collections &/or Customer service experience
- Collections experience in a high growth environment.
- Good customer relationship skills to manage a variety of customer iterations.
- Able to learn the systems, ability to work independently.
- Excellent communication (written and verbal) skills;
- Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines
- Able to use Microsoft suite of tools effectively.
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indianapolis, United States Aditi Consulting Full timeTitle: Collections SpecialistPeriod: 8+ monthsWork Location: 3 Days Hybrid - Indianapolis, IN 46204Pay Rate: $17 - $19/hr on W2Responsibilities:Contacting customers regarding their past due balances and resolving their issues.Initiates collection calls on assigned account base in accordance with Invoice Life Cycle Guidelines by exercising good business...
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