Collections Specialist
1 month ago
As of September 9, we have rebranded to PTR Global, a Pinnacle Group Company.
Job Title: Collections Analyst I
Location: Indianapolis, IN 46204 (Hybrid- 3 days/ week in office)
Duration: 6-months (possible extension)
Typical Day- Contacting customers regarding their past due balances and resolving their issues.
Must have skills- Communication skills
Optional skills- Previous Collections &/or Customer service
Teachable skills- Able to learn our systems
Role Description
- Initiates collection calls on assigned account base in accordance with Invoice Life Cycle Guidelines by exercising good business judgment and due diligence in evaluating account solvency and ability/willingness to pay;
- Facilitate customer payment by providing necessary documentation to customer;
- Resolves customer billing disputes working with other Sales Operations personnel and Sales.;
- Escalates problem collection accounts to Credit and Sales management;
- Works with credit analyst on financial distress accounts;
- Negotiates payment plans for financial distress accounts;
- Recommends accounts for suspension after proper collection activity;
- Participates on process improvement projects as assigned;
- Provides reports on assigned portfolio as requested to credit management;
- Ensures compliance with all company policies;
- Provides training as requested.
W2 only / Not open to C2C
If you're interested, kindly send an email to yashita.venseyani@ptrglobal.com
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