Supervisor Patient Registration/Patient Access

4 weeks ago


Ste Marie, United States Carle Health Full time

Position Summary:
Responsible for the daily supervision of the Emergency Department (ED), Hospital Outpatient Registration, Switchboard, Guest Relations, Primary Care Registration and Specialty Care Registration staff and functions. Assists management with changing registration processes to improve patient intake and access so that customer service is enhanced. Prepares staff schedule based on budget parameters and ensures adequate coverage for shifts. Establishes registration error standards and audits registration data. Provides continuous feedback to staff to reduce error and enhance workflow processes. Participates and coordinates staff training needs, including new employee job training. Will supply coverage on an as needed basis. Assists in denials reduction and revenue protection efforts through Revenue Cycle initiatives.

Qualifications:
EDUCATIONAL REQUIREMENTS
Associates Related Field

CERTIFICATION & LICENSURE REQUIREMENTS
Certified Healthcare Access Associate within two (2) years of hire. Completion of Carle leadership Academy

EXPERIENCE REQUIREMENTS
Two (2) years Healthcare/Medical. Electronic medical record experience preferred. Patient access knowledge and experience. Supervisory experience is preferred.

ADDITIONAL REQUIREMENTS

  • Completion of Carle leadership Academy
SKILLS AND KNOWLEDGE
Excellent computer skills; able to establish professional relationships with various health care workers; able to work independently; ability to educate others on registration functions and insurance information.

Essential Functions:
  • Provides daily supervision of all Richland Patient Access staff to ensure daily operations are effective and resolves work related issues or assists employees in solving work related issues.
  • Recommends and initiates various personnel actions including but not limited to hiring, performance appraisals, disciplinary actions, and promotions; make work assignments and review and edit work of direct reports. Ensures staff members are adequately trained and are competent to perform all required job tasks.
  • Develops and maintains the Richland Patient Access staff schedule according to department standards. Works with Scheduling Committee to ensure schedule completeness and accuracy. Posts schedule two (2) weeks in advance for staff notification and preparation. Reviews the schedule on a daily basis and works to fill open shifts/call-ins.
  • Assists with maintaining budget parameters while meeting department needs. Provides input to management regarding budget needs.
  • Resolves customer concerns, questions and complaints by identifying problems and coordinating appropriate corrective action. Reports situation and resolution to supervisor.
  • Establishes daily work and desk assignments to ensure adequate staffing coverage and good customer service.
  • Establishes standards for reducing registration errors. Reviews with staff on a regular basis registration error and initiates necessary training to increase patient satisfaction, reduce errors, and increase company profitability.
  • Timekeeper in Kronos for all staff and stay within SVR targets; assist with the processing of payroll for his/her direct reports by maintaining employee edit requests, PL requests, etc. Submits payroll information according to organizational processes/standards.
  • Ensure Work Patient, Account, Claim Edit, and Router Workques are being worked in timely manner. Including - assigning staff to work when needed.
  • Reviews productivity of Referral, Patient, and Appt Request WQs along with in-basket completion to ensure staff are completing work in a timely manner.
  • Assists the Patient Access Manager with duties but not limited to denial review, policy review, budget review, and process improvement.
  • Participate in weekend/holiday rotation of Patient Access Leader On-Call Rotation.
  • Assumes the role and duties of the Patient Access Manager when the manager is out of office.


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.

Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.

  • Ste Marie, United States Carle Health Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Registration Representative to join our team at Carle Health. As a key member of our clinical team, you will be responsible for ensuring the smooth registration process for patients, from initial contact to final discharge.Key ResponsibilitiesConfirm patient identification and...


  • Ste Marie, United States Carle Health Full time

    Position Summary: Responsible for obtaining registration information, insurance information and verification, and authorizations from new and established patients. Responsible for screening, scheduling and directing patients to appropriate providers and services. Conveys a positive image of Carle and providers information to patients to fully utilize and...


  • Ste Marie, United States Carle Health Full time

    Position Summary: Responsible for obtaining registration information, insurance information and verification, and authorizations from new and established patients. Responsible for screening, scheduling and directing patients to appropriate providers and services. Conveys a positive image of Carle and providers information to patients to fully utilize and...


  • Sault Ste Marie, United States MyMichigan Health Full time

    Summary: This position acts as the front line person and provides clerical, secretarial and receptionist support for the practice. Coordinates the patient flow process within the practice by answering the phone, scheduling appointments, registering patients, verifying insurance information, confirming patient demographic information, collecting payments and...


  • Sault Ste. Marie, United States Residential Home Health and Hospice Full time

    At Residential Home Health and Hospice, we're committed to delivering exceptional patient care. As a Certified Nursing Assistant, you'll be part of a collaborative team that provides management and delivery of patient care plans.We're a strong leader in the industry, consistently named a Top Workplace by our employees. Our high-value rewards package includes...

  • Nurse Practitioner

    4 weeks ago


    Sault Ste. Marie, United States Veterans Affairs, Veterans Health Administration Full time

    Job SummaryWe are seeking a highly skilled Registered Nurse to join our team at the Veterans Affairs, Veterans Health Administration. As a Registered Nurse, you will be responsible for providing high-quality patient care and oversight to licensed vocational nurses/nursing assistants.Key ResponsibilitiesProvide competent, evidence-based outpatient care to...


  • Sault Ste. Marie, United States Della Infotech, Inc. Full time

    Facility Specific Requirement:Cannot accept local candidates that live within 50 miles of the facility.This position is responsible for assessing the needs of each patient before and during a surgical procedure, and maintains patient safety. The RN outlines individual care plans, implements, evaluates and documents care of patient during surgical procedures....


  • Sault Ste Marie, United States Ascend Medical Staffing Full time

    Emergency Medicine OpportunityWe are seeking a skilled Emergency Medicine Physician to join our team at Ascend Medical Staffing. Key Responsibilities:Provide high-quality patient care in a fast-paced emergency medicine settingCollaborate with a dedicated trauma team to ensure excellent patient outcomesWork a 12-hour shift schedule with no call or...


  • Sault Ste Marie, United States Red Knight Solutions, LLC Full time

    Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships. Red Knight Solutions is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory...

  • Security Officer

    2 months ago


    Sault Ste Marie, United States MyMichigan Health Full time

    Summary: This position performs routine patrols, writes incident reports, responds to non emergency and emergency calls throughout the entire campus and as requested by security supervision. Responsibilities: (20%)* Escorts patients to In Patient Mental Health, or other areas of the facility, as requested by staff (i.e. doctor, nurse). (20%)* Escorts...


  • Sault Ste. Marie, United States Mobile Wellness Solutions Full time

    About the Role:Mobile Wellness Solutions is seeking a part-time Mobile Phlebotomist to join our team. As an independent contractor, you will have the opportunity to work on a flexible schedule and earn a competitive rate per appointment.Key Responsibilities:Travel to patient locations to obtain blood, urine, and other samples as required.Disinfect extraction...


  • Sault Ste. Marie, United States Mobile Wellness Solutions Full time

    Job Opportunity: Mobile PhlebotomistMobile Wellness Solutions is seeking a part-time Mobile Phlebotomist to join our team. As an independent contractor, you will have the opportunity to work with a variety of clients and provide mobile phlebotomy services to those in need.Job Details:The successful candidate will be responsible for obtaining vitals, drawing...


  • Sault Ste Marie, United States MyMichigan Health Full time

    Summary: * 3 Openings Available* Under direct supervision of the provider or clinical trainer, will be responsible for learning and assisting with patient assessment, care and maintaining appropriate documentation. This position will learnbasic knowledge of specialty and/or primary care to be able to assess, plan, implement and evaluate care for patients....

  • SPD Tech II

    1 month ago


    Sault Ste Marie, United States MyMichigan Health Full time

    Summary: * Sign on bonus may be available for qualified candidates * * Competitive Wages * * Benefit package for eligible employees * Under the direction of the Director, Surgical Services, ensures the delivery of necessary hospital and rental equipment; the stocking and delivery of supplies to hospital areas; the pick-up of soiled equipment, and utensils...

  • Project Manager

    4 weeks ago


    Sault Ste. Marie, United States Kokosing Full time

    Job Summary:Kokosing is seeking a highly skilled Project Manager to join our team. As a Project Manager, you will be responsible for planning, developing, coordinating, and managing onsite construction engineering activities for Industrial projects. Key Responsibilities:Manage project engineering and related personnel functions and activities, including...


  • E HERITAGE LOOP, RD STE , Queen Creek, AZ , USA, United States Serenity Healthcare, LLC Full time

    About the Role:Serenity Healthcare, LLC is seeking a highly motivated Patient Experience Specialist to join our team in Queen Creek. As a Patient Experience Specialist, you will play a critical role in educating patients on new-to-market healing technologies and helping them understand the benefits of TMS and Ketamine.Key Responsibilities:Be the expert on...


  • Sault Ste Marie, United States Enterprisemed Full time

    At Enterprisemed, we're proud to offer a rewarding opportunity for a full-time Pediatrician to join our team in Sault Ste. Marie, Michigan. This outpatient-focused practice offers a great balance between work and personal life, with a 4-day workweek possibility.We're equipped with the latest Epic EMR technology to ensure seamless patient care.Our...


  • Marie, United States Norman Regional Health System Full time

    Overview: Norman Regional Health System has emerged as a beacon of workplace excellence. Norman Regional Hospital System is a community hospital system nestled at the Southern border of the Oklahoma City metro area. We have an innovative cardiovascular program and we are looking for caring knowledgeable Registered Technologist to expand cardiovascular...


  • Sault Ste. Marie, United States Sault Tribe Full time

    POSITION SUMMARY:Under the direction of the Clinical Social Worker Supervisor, the Clinical Social Worker will provide outpatient behavioral health and crisis intervention services to Sault Tribe members, their dependents, and other eligible Native Americans. Outpatient services include screening, intake and orientation, assessment, treatment, education,...


  • Sault Ste. Marie, United States Walmart Full time

    Job Summary:We are seeking a skilled Pharmacy Technician in Training to join our team at Walmart. As a Pharmacy Technician in Training, you will play a vital role in supporting our customers with their prescriptions and health needs.Key Responsibilities:Input and process prescriptions accurately and efficiently.Provide excellent customer service and support...