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Network Administrator

2 months ago

Shenandoah, United States ScienceBased Health Full time

Position Title: Network Administrator/Desktop Support
The Network Administrator and Desktop Support primary responsibilities are to assist with a mixture of support for both front office and backend server administration, therefore the position requires a strong motivation to assist with daily task and resolve issues for network clients. The ideal candidate must possess excellent oral and written communication skills and have a motivation to help in all areas for the good of the company.
Essential Duties and Responsibilities
Prepare, Install and Manage hardware, desktops, laptops, and mobile platforms
Admin Microsoft Azure and Microsoft 365
Admin Network Firewall
Remote and on-site troubleshooting of end-user software, hardware, and network issues
Administer and create reports to analyze Call Center Solution and VOIP Cloud Based PBX
Create and Maintain Standard Operating Procedures (SOP)
Maintain inventory of software licenses, software application, hardware components and IT supplies.
Work with vendors to resolve issues; research and test possible workarounds and implement long-term solutions
Create and Maintain Training Documentation and Train end-users on the use and features of the various operating systems and applications on the various platforms
Assist with IT projects
Other duties as assigned
Experience, Education and Certifications
Minimum 3 years of experience with Desktop Technical Support of Windows OS. (Experience with MAC a plus)
Minimum 3 years of experience with Installing, configuring and supporting Windows Servers. (Experience with Virtual environments a plus)
Minimum 3 years of administration and support and management of Active Directory, DHCP, DNS, and Group Policies
Strong overall concept of network infrastructures
Strong ability to troubleshoot Windows OS.
Ability to setup, install and troubleshoot Wi-Fi technology
Knowledge and experience with Backup Solutions
Knowledge and experience of Microsoft SQL Server and SQL Scripting
Knowledge and experience of ERP (Enterprise Resource Management) systems
Intermediate knowledge and experience of CRM (Customer Resource Management) systems
Knowledge and experience of Cloud Technologies (Microsoft Azure, Microsoft Office 365)
Knowledge and experience of mobile device management
Knowledge and experience of cloud-based VoIP Systems and call center solutions
Must be located in the Houston area