Mainframe Support Lead
4 weeks ago
Job title: Mainframe Support Lead
Location: San Bernardino, CA (Onsite)
Type: Contract
Mainframe support:
• Supporting Inventory Management(ICOMS), a Mainframe application in SBM.
• Understand requirements and specifications from Business Analyst & end-users
• Analyse , design , debug , test , develop and deploy changes in production based on the User requirements.
• Managing end to end service delivery for the Application Support team including 2 members Offshore team.
• Responsible for Several Iterations of Coding, Compilation, Application Build and Unit testing and delivery of Assigned Modules
• Assist Post-delivery support and troubleshoot current Mainframe environment problems
• Enhance and maintain the existing mainframe applications programs/jobs.
• Interact/ collaborate with other application teams for the new changes and enhancements.
• Do analysis and provided resolution for production issues opened in Incident Management.
• Conduct the monthly business review meetings to demonstrate current active projects and progress to the Client.
• Actively Participate on the CAB approval meetings for new change implementation.
• Production implementation plan creation and implementation of project.
• Project Post implementation support and 24/7 on call production support.
• Troubleshoot and resolve Ad-hoc issues in the system.
• Use Service now effectively to create and maintain the change requests, service requests and incidents.
• Holiday readiness activities like Special Price change schedules and reporting.
Application Support:
• Supporting Warehouse Management Systems (Triceps), which is a Unix based application
• Analyse the complex problems to find its root cause When the warehouse Management System (WMS) applications malfunction.
• Create and maintain the documentation that supports the following Warehouse Management applications – (Vendor Applications)
• Create and maintain the knowledge Base articles for better application support activities.
• Work and coordinate with Vendor teams for change, enhancement, testing & deployment.
• Run UNIX commands, Shell scripting to test and maintain the existing WMS applications.
• Training the Offshore support person on the applications.
• Troubleshoot the problems reported by the users from warehouse.
• Use Service now effectively to create and maintain the change requests, service requests and incidents.
• Conduct periodic Distribution connect meeting with the warehouse supervisors and stakeholders to understand their problems and work with the IT department to resolve the problems.
Skills Required
• IBM Mainframe, COBOL, JCL, Connect Direct, VSAM, Mainframe Coding using COBOL, CICS, TSO/ISPF , Syncsort , Mackinney
• Oracle, SQL , MS SQL, MS SQL Server Management Studio
• Core FTP , SFTP
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