Guest Services Manager II

All camps share a common purpose: creating an environment where Young Life staff bring Christ to life by creatively presenting the complete gospel of Jesus Christ. Speaking clearly from the Scriptures, camp speakers introduce kids to the person of Christ, the nature of humanity, the work of Christ on the cross, the hope of the resurrection and the opportunity for reconciliation with God.

Young Life requires all employees to sign a Statement of Faith. We recommend you read this statement before applying for any position.

Camping Commitment Statement
As a follower of Jesus Christ and a minister of His Gospel, model a full understanding of Young Life's ministry strategy and equip and lead a team of staff in providing excellent camping experiences for individuals to encounter Jesus Christ and know the truth of God's love for them.

Mission & Authority
Through both continued training and direct experience, lead staff and prepare an environment where guests, staff and volunteers are well cared for using the cornerstones of hospitality, safety, service and attention to detail. This is a role that oversees all of the Guest Services department, including staffing & development, hosting, program support, rides, recreation, audiovisual systems, medical and housekeeping.

ESSENTIAL PREREQUISITES FOR ALL STAFF MEMBERS (FROM YOUNG LIFE'S BYLAWS - ARTICLE VII):
"Because of Young Life's exclusive Christian purposes of evangelism and discipleship as set forth in its Articles of Incorporation and in these Bylaws, and to reflect what has always been and will continue to be the position of Young Life, specifically the Christian belief that each and every employee and volunteer of the corporation should minister as a servant of God with the primary responsibility of proclaiming the Gospel of Jesus Christ and, as such, is an integral part of the Christian mission and ministry of the corporation, Young Life shall only employ individuals or enlist volunteer leaders who: (a) profess a belief in Jesus Christ as their personal Savior and Lord; and (b) subscribe to the statements and policies required of all Young Life staff, including the Young Life Statement of Faith. Therefore, employees and volunteers of Young Life, during working and nonworking hours, shall: (i) be ready, willing and able to fulfill such ministry functions as may be required by the organization; (ii) refrain from conduct and statements that detract from the biblical standards taught and supported by Young Life, and (iii) abide by all policies and practices of Young Life including, without limitation, those related to religious belief or ministry activities."

Essential Duties:
Spiritual Formation: Intentionally provide opportunities for staff to grow deeper in their relationship with Jesus.

• Participate in opportunities for growing deeper in your relationship with Jesus
• With direction from supervisor, develop an annual personal spiritual growth plan.
• Foster an environment where department staff have opportunities for ongoing spiritual development, including execution of their personal spiritual growth plan.
• Prepare and lead bible studies/devotionals for department staff on a routine basis.

Attentive Hospitality: Equip servant leaders who anticipate and respond to the needs of our guests, staff and vendors, through Christ-like service.

• Establish a department posture of service that anticipates guest needs and responds with professionalism through intentional decisions and systems.
• Exemplify guest-focused service and act as a pace-setter for camp staff in providing attentive hospitality.
• Perform hosting duties regularly, both during the summer and school season camping seasons.
• Supervise the training and scheduling of staff that have hosting responsibilities.
• Serve in the role as camp resource for the summer assigned staff and attend morning meetings regularly in the summer.

Interpersonal Relationships: Help build relationships that reflect the character of God with guests, staff, vendors and neighbors to foster healthy community.

• Build relationships that reflect the character of God with guests, staff, vendors and neighbors to foster healthy community.
• Ensure department staff demonstrate the importance of their interpersonal relationships with guests, staff, vendors and neighbors and promote a healthy community.
• Foster interdependent relationships with leaders of other departments at camp and lead the Guests Services team in building bridges with other departments.
• Pursue relationships with summer assigned staff and families and the leadership of school-season guest groups.

Comprehensive Stewardship: Manage with integrity the finances, people, buildings and equipment that have been entrusted to our ministry.

• Manage with integrity the finances, people, buildings and equipment that have been entrusted to our ministry through Guest Services.
• Develop and equip staff to participate in comprehensive stewardship of Guest Services.
• Support a culture of safety at camp for staff, guests, volunteers and visitors.
• Maintain an appropriate staffing level, both paid and volunteer, to efficiently support summer and school season Guest Services responsibilities.
• Prepare and manage budgets for the program, special program and housekeeping mission units at camp.
• Evaluate the school season calendar to maximize ministry and financial impact.

Talent Development: Through a consistent and accountable evaluation process, we identify and provide opportunities for staff in continuing education, leadership development, career-pathing and cross-training.

• Demonstrate a desire to grow through engagement in the Individual Development Plan process and participation in training and development opportunities.
• Foster department staff participation in the Individual Development Plan process as well as other training and development opportunities.
• Intentionally pursue opportunities in mission leadership, personal growth, and development.
• Conduct periodic reviews of supervised Guest Services and Housekeeping staff.
• Maintain a pipeline of potential Guest Services staff that includes people from a diverse background.
• Engage with Senior Leadership to expose Guest Services staff to broader Young Life initiatives.
• Recruit, hire and train the Housekeeping supervisor.

Embracing Excellence: Standing on the platform of national standards and metrics we gladly prepare an environment that glorifies Jesus Christ.

• Lead department staff in the execution of daily responsibilities with attention to the standards and metrics required for excellent camp operations. This includes rides, activities, recreation, program support, audio-visual systems, medical and housekeeping.
• Advocate for innovative improvements to the areas listed above.
• Equip the Housekeeping Supervisor with intentional, well-informed support and direction.
• Respond aggressively to solve problems that negatively impact guests.

Training Expectations:

• Participate in structured, year-long training process with peer resource coach
• Attend annual departmental training
• Achieve certification as a Challenge Course Operator through Young Life's national training.

Camp or Job Specific Working Conditions:

• If applicable, see attached document

Education:

• BA/BS degree or equivalent life experience

Qualifications and Experience Required For The Job:

• Demonstrate understanding of Young Life ministry, strategy and mission
• Spiritual maturity
• Experience training and leading teams
• Self-starter who takes initiative and teaches others to do the same.
• Ability to organize and prioritize tasks.
• Ability to manage time of self and others.
• Able to communicate a sense of warmth, hospitality and concern for guests, vendors and staff

This description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with this job. It is intended to be an accurate reflection of the principal job elements essential for making compensation decisions.

Job Specific Working Conditions:

As is true at every camp in the mission, serving at Woodleaf presents with both incredible benefits and unique challenges. Located in the Plumas National Forest, Woodleaf is a remote and rural place and our staff have the opportunity to build community while both living and serving together. Trips to town are an "event" not a daily part of life. Although you can grab a jug of milk from the local Dollar General, the closest significant city is one hour away. For those with families, this is a family venture as many of the amenities that people are often used to in larger cities are not immediately available. Education options include public, charter, private, or homeschool options but most traditional options involve a lot of driving and many at Woodleaf have opted for charter school or homeschool options. For those willing to make some unique lifestyle adjustments, living and working at Woodleaf is an amazing adventure. The weather is fantastic overall. National parks, the coast, and large cities are only a day trip away (San Francisco, Yosemite, Sacramento, Lassen, Lake Tahoe, the Redwoods, etc.).

Notes:

Young Life is a relational ministry. Staff must be able to convey a sense of Christ-like hospitality and concern for guests and staff. Responding to the unexpected needs of a guest in a prompt and professional manner is important. All staff members are expected to represent Young Life positively and professionally within the community and be able to work with and minister to the volunteer high school and college-age young people who attend our camp.