Desktop Support Engineer

2 weeks ago


Boston, United States Cognizant Full time

Desktop Support Engineer Join to apply for the Desktop Support Engineer role at Cognizant. As a Desktop Support, you will make an impact by optimizing cloud solutions to enhance operational efficiency and drive innovation. You will be a valued member of the team and work collaboratively with the Banking and Financial team. In This Role, You Will Excellent communication skills with very good written & spoken English. Strong knowledge in the desktop support area servicing across VDI, Laptops and desktops. Skilled with Windows 10, WebEx, O365, Office issues, basic application troubleshooting, etc. Work experience in a financial organization preferred. Manage the agreed SLA/KPI’s for the overall engagement of desk side support. Strong Service Management (ITIL) knowledge – preferably in ServiceNow environment. Ability to identify tasks which can be left-shifted, automated or eliminated at the root and execute the planned actions. Establish a rapport with the client team to help them take the right solution and path. Work Model At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client office in Boston, MA. Salary and Other Compensation Applications will be accepted until December 1, 2025. The annual salary for this position is between $63,500 to $74,500 depending on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. #J-18808-Ljbffr



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