IT Desktop Support Engineer
3 weeks ago
Position: IT Desktop Support Engineer Location: On-Site in Boston, MA Long term contract. Job Purpose The onsite support engineer will provide technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits. Responsibilities Basic experience in IT industry Good client management & communication skills Good Understanding of ITIL concept & Service Now Computer OS/Peripherals troubleshooting. Asset/Inventory Management Ensure tickets are updated on time and adhere to required SLA. Handling different PC operating systems (Windows 7, 10) Handling end users' incidents and IMAC requests using Service NOW ticketing tool Performing Hardware/Software installation (understanding of deployment tools like SCCM) End-user support Break fix & Service Requests Desktop/ Laptop/Network Printers Management. Basic AV support for conference room & internal events using MTR (Microsoft Teams Room) Image Deployment using SCCM & Auto Pilot VDI technologies Citrix Xendesktop, Azure cloud PC. Laptop AV/endpoint security Management for Mcafee, Cortex XDR. User Data Management (OneDrive, Office 365) Refresh of old asset from windows 7 to windows 10. MTR Video conference support for meeting room and events. Vendor coordination for hardware/spare replacement Incident Management, service Request management, asset Management Support Queue Management to avoid and SLA misses Ability to work independently and in a team environment. Ability to communicate well with internal and external contacts. Provide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams. Performing end to end IMAC activity including packaging un-packaging, accepting & delivery of client service assets with proper update of inventory database. Experience supporting mobile devices; including configuration and troubleshooting of, iPhone, iPad Android devices. Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalated vendors in accordance with Help Desk escalation processes. Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe. Responsible for successful deployment and upgrades of laptops & workstations. Ability to work independently and in a team environment. #J-18808-Ljbffr
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Desktop Support Engineer
2 weeks ago
Boston, United States Cognizant Full timeDesktop Support Engineer Join to apply for the Desktop Support Engineer role at Cognizant. As a Desktop Support, you will make an impact by optimizing cloud solutions to enhance operational efficiency and drive innovation. You will be a valued member of the team and work collaboratively with the Banking and Financial team. In This Role, You Will Excellent...
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IT Desktop Support Engineer
4 weeks ago
Boston, United States Sky Systems Full timePosition: IT Desktop Support Engineer Location: On-Site in Boston, MA Long term contract Job Purpose: The onsite support engineer will provide technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high...
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IT Desktop Support Engineer
7 days ago
Boston, United States SkySys Full timePosition: IT Desktop Support Engineer Location: On-Site in Boston, MA Long term contract Job Purpose: The onsite support engineer will provide technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high...
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IT Desktop Support Engineer
3 weeks ago
Boston, United States Sky Systems Full timePosition: IT Desktop Support Engineer - Backfill Location: Boston, MA Backfill Support - on need Job Purpose: The onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order...
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IT Desktop Support Engineer
2 weeks ago
Boston, United States Sky Systems Full timePosition: IT Desktop Support Engineer – Backfill Location: Boston, MA Backfill Support – on need Job Purpose: The onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in...
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IT Desktop Support Engineer
2 weeks ago
Boston, United States SkySys Full timePosition: IT Desktop Support Engineer - Backfill Location: Boston, MA Backfill Support - on need Job Purpose: The onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order...
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IT Desktop Support Engineer
2 weeks ago
Boston, United States SkySys Full timePosition: IT Desktop Support Engineer Location: On-Site in Boston Backfill Support Job Purpose: The onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high...
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Desktop Support Engineer with Pharma Domain
3 weeks ago
Boston, United States Syntricate Technologies Full timeDesktop Support Engineer With Pharma DomainLocation: Boston, MA onsiteDuration: ContractSkills Required:Strong Windows Desktop Support ExperienceDesktop Hardware and troubleshooting at L2 + (Windows 10, 7)Experience in handling Benchtop support for a Pharmaceutical Company (Pharmaceutical, Client, Vertex, Client, Lilly etc.)Understanding of GxP, GMP process
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Desktop Support Engineer
3 weeks ago
Boston, United States Service Global, Inc. Full timeSenior IT Support Specialist, Desktop Services Get notified about new Desktop Support Engineer jobs in Boston, MA. Responsibilities Provide on-site and desk-side support services to end users. Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC. Complete incidents and requests within SLA in a pressurized environment. Build, configure...
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IT Desktop Support Engineer
2 weeks ago
Boston, MA, United States Sky Systems Full timePosition: IT Desktop Support Engineer - Backfill Location: Boston, MA Backfill Support - on need Job Purpose: The onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order...
