Director of Operations

Operations Manager (Bilingual – English/Mandarin Required) Base pay range $100,000.00/yr - $140,000.00/yr About the Role We are seeking a highly skilled and strategic Operations Manager who is fluent in both English and Mandarin to lead our key operational departments. This individual will play a pivotal role in driving excellence across Parts, After‑Sales, Assembly/Warehouse, Logistics & Inventory, and Order Processing functions. The ideal candidate is a hands‑on leader who thrives in a dynamic environment, values efficiency, and is passionate about building high‑performing teams that deliver measurable results. Key Responsibilities Operational Leadership: Oversee day‑to‑day operations across multiple departments, ensuring efficiency, accuracy, and alignment with organizational goals. Continuously refine processes to enhance productivity and service quality. Performance Management: Establish and monitor Key Performance Indicators (KPIs) for all operational areas. Utilize ERP/WMS systems to drive data accuracy, transparency, and informed decision‑making. Strategic Collaboration: Partner with Sales, Finance, Customer Service, and other departments to optimize workflows, strengthen inter‑departmental communication, and achieve unified business objectives. Process Optimization: Lead continuous improvement initiatives aimed at cost control, inventory optimization, and enhanced delivery performance. Proactively identify and resolve inefficiencies through innovative solutions. Crisis and Issue Management: Respond swiftly and effectively to operational challenges, ensuring continuity and stability in the supply chain and order fulfillment process. Team Development: Build, mentor, and inspire teams across all operational units. Foster a culture of accountability, excellence, and growth through coaching, development, and succession planning. Data‑Driven Insights: Analyze operational performance metrics to provide actionable insights that inform strategy and support executive decision‑making. Qualifications & Requirements Education: Bachelor’s degree or higher in Business Administration, Operations, Supply Chain Management, or a related field. Experience: Minimum 5 years of experience in operations management, with at least 3 years in a manufacturing environment. Proven success managing Parts, After‑Sales, Warehouse, Logistics, and Order Processing teams. Technical Skills: Strong proficiency in ERP systems (NetSuite experience preferred). Excellent analytical ability to interpret and present operational data. Leadership Skills: Demonstrated success in team building, leadership, and change management. Strong communication, negotiation, and collaboration skills across all levels of the organization. Personal Attributes: Results‑oriented with a proactive and solution‑focused mindset. Exceptional organizational and time management skills. Ability to perform effectively under pressure and adapt to evolving business needs. Additional: Familiarity with import/export and trade compliance preferred, especially for cross‑border operations. Bilingual proficiency in English and Mandarin (spoken and written) is required. Health Insurance Vision Insurance Paid Time Off (PTO) – 120 hours per year, accrued biweekly, beginning after the 90‑day probationary period. 401(K) retirement plan – available after the 90‑day probationary period. Why Join Us? This is an exciting opportunity to join a company that values innovation, collaboration, and operational excellence. You’ll play a critical role in shaping the efficiency and growth of our organization, working alongside a team that shares your commitment to quality and success. Seniority level Director Employment type Full‑time Job function Customer Service, Product Management, and Sales Industries Manufacturing, Motor Vehicle Manufacturing, and Transportation, Logistics, Supply Chain and Storage #J-18808-Ljbffr