Sales Coordinator

2 weeks ago

Durham, United States Talbert Building Supply Full time

Summary:

The Sales Coordinator is responsible for supporting the Inside & Outside Sales Team and assisting customers throughout the sales process. This position is vital to delivering the Talbert Difference

Requirements

KEY RESPONSIBILITIES:

  • Assisting customers and sales staff with orders, quotes, credits/ pickups, product inquiries, general questions, and all other services necessary for exceptional customer service.
  • Placing special orders and transfer requests to ensure timely turnaround on orders.
  • Tracking confirmations on special orders and communicating the ETAs with the sales team and customers.
  • Being current and aware of all open orders and tracking them to completion.
  • Processing orders, quotes, and credits in a timely manner, (preferably on a daily basis).
  • Communicating with the sales staff and customers regarding backorders, changes to delivery, and damaged products if and when these situations occur.
  • Working with Dispatch and Receiving to ensure they have the correct paperwork to receive and ship materials.
  • Answering sales calls and internal calls with a positive attitude and willingness to assist at all times.
  • Informing team members and customers when deadlines cannot be met and giving realistic completion dates.
  • Taking ownership of the customers' needs (Never assuming something is not my job).
  • Working as a team member to meet organizational goals and uphold customer service standards (If you catch up on your work, be willing to help others).
OTHER KEY FACTORS:
  • Personify the TALBERT Core Values of Teamwork, Accountability, Learning, Balance, Empowerment, Respect, and Trust.
  • MUST BE ORGANIZED and detail-oriented with a strong will to meet deadlines and project goals.
  • Possess great interpersonal skills to work with team members and yet be able to work independently.
  • General computer skills are necessary with a background in Microsoft programs.
  • Ability and desire to learn internal company systems, software, and product knowledge (Both Stock & Special Order).
  • Timely completion of special projects, (Always be willing to improve your skillset and the company's value).
  • Adhere to all company policies and procedures (Be able to take instruction and correction in a positive manner).

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