Consumer Specialist-Retail

3 weeks ago

Helena, United States TDS Telecom Full time
Overview

Work Location: 2030 Cromwell Dixon Ln, Helena, MT

Type of Position: Full Time - 40 Hours per Week

Hourly Rate: $19.88

Hours: 9:00am-6:00pm with a rotating Saturday of 8:00am-5:00pm.

Sign on Bonus: $2,500

What does a day in the life as a Consumer Sales Specialist look like?

You'll start by getting logged into the systems before unlocking the store doors, then depending on the store traffic, you'll initiate your day by welcoming customers either in person or over the phone. During customer interactions, your primary focus is to address their initial inquiries with a positive demeanor, displaying empathy when necessary. These interactions will include a variety of what a customer is looking for, including questions about new or existing services, troubleshooting issues or inquires about our fiber construction.

You will be expected to utilize the provided tools effectively to retain customers and boost revenue by promoting additional services. While daily tasks may vary, you will generally spend more time on calls than assisting customers in person at the store. Regular ability to maintain exceptional attendance and promptness for work is significantly important in this position

Did we mention that you'll also be receiving these amazing benefits?
  • Medical, Dental, Vision coverage starting on day 1 of employment
  • Excellent 401k plan (100% matching on 3%, 40% matching on 2%)
  • 3 weeks of vacation and 2 weeks of sick time per year 5 weeks of PTO
  • Discounts on TDS services
  • Tuition assistance after working with TDS for 1 year

If you are considering jobs like Customer Service Representative, Retail Associate, Retail Team Member, Sales Representative, or Retail Representative, then this career move would be a great fit

The pay range listed for this position represents the low and high end of the base compensation range. However, the base pay rate offered for this position is expected to be $19.88 per hour.

TDS Telecommunications LLC (TDS Telecom/TDS®) delivers high-speed internet, TV entertainment, and phone services to a mix of rural and suburban communities throughout the U.S. With 1.2 million connections, TDS is a rapidly growing technology company. Powered by fiber-optics and new industry-leading technologies, TDS delivers up to 8 Gigabit internet speeds and offers internet-protocol based TV entertainment solutions along with traditional phone services. TDS also offers businesses VoIP advanced communications solutions, dedicated internet service, data networking, and hosted-managed services. Visit tdstelecom.com.

TDS Telecom, headquartered in Madison, Wis., employs 3,500 people and is a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 1000® company. Founded in 1969, Telephone and Data Systems provides wireless, broadband, video and voice; and hosted and managed services to approximately 6 million connections nationwide through its businesses: UScellular and TDS Telecom. Visit tdsinc.com.

Responsibilities

  • Assist customers over the phone and face-to-face for Retention, Disconnect and Move order calls and walk-in requests, as well as identifying needs and selling services to both prospect and existing customers. Uses save techniques that involve negotiation & interpersonal communication skills in order to prevent customer churn. Works to ask lifestyle questions and promote services to fulfill customer needs. Is also responsible for reselling customers on the benefits of having TDS service, subsequently protecting existing revenue.
  • Deliver sales and retention results through providing exceptional customer service. Exceed or meet monthly goals including increased revenue and retention metrics.
  • Resolves complex/escalated customer problems in partnership with other teams to ensure long term solutions to avoid future issues.
  • Resolves construction related issues in our Out of Territory markets by creating and completing Triage tickets.
  • Keeps current with Promotions, Products and processes necessary to meet or exceed performance metrics.
  • Handles retail office responsibilities such as restocking supplies, unlocking and locking office, maintaining office cleanliness, participating in community events, and working with other departments to coordinate use of space.


Qualifications

Required Job Qualifications
  • 1+ year's in a customer service or sales role.
  • 2+ years computer experience (may include order applications, Microsoft Outlook, Word, or Excel)
  • Must follow the TDS attendance guidelines to meet our customers' needs.

Other Qualifications
  • Ability to meet or exceed sales goals.
  • Demonstrate strong negotiation, selling and closing skills in reselling the service to customers who are requesting to disconnect their service.
  • Excellent interpersonal communication skills (i.e., verbal, written, listening).
  • Possess a strong sense of customer focus.
  • Must possess strong decision making and problem-solving skills.
  • Ability to handle a high volume of phone calls in a structured, contact center environment.
  • Experience working with escalated customer issues and problem resolution both over the phone and face to face.
  • Must show the ability to be flexible in roles, schedules and situations with customers

Do you meet all of the Required Qualifications, but aren't sure if your experience meets the Other Qualifications? We encourage you to apply Research shows that some candidates may not apply for jobs unless they feel they meet 100% of the qualifications, when, in fact, they have the skills and experience to be successful in the role Experience and skills come in many different forms and may not always look identical to what we have on paper, but still lead to success in the role. If you meet the Required Qualifications and believe you have what it takes to be successful in the position, apply today

Benefits

Associates scheduled to work 20 or more hours per week have access to medical, dental, vision, life insurance, a 401(k) plan, and paid time off benefits such as vacation (15 days accrued per year for full-time; pro-rated for part-time associates working between 20-39 hours), sick leave (10 days accrued per year for full-time and pro-rated for all other associates), seven paid national holidays and one floating holiday, paid parental leave (2 weeks after 12 months of employment), among others. Short Term Disability and Long Term Disability coverage is also available for associates working 30 or more hours per week and Education Assistance is available to full-time associates. Associates scheduled to work under twenty hours per week or for a limited term (i.e. interns) are eligible for medical coverage, the 401(k) plan (if 18 or older), as well as sick leave (10 days accrued per year for full-time and pro-rated for all other associates).

At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law.

Pay Range (Hr./Yr.)

$17.31/Hr. - $25.97/Hr.

  • Consumer Specialist-Retail

    3 weeks ago

    Helena, United States TDS Telecom Full time

    Overview Work Location: 2030 Cromwell Dixon Ln, Helena, MT Type of Position: Full Time - 40 Hours per Week Hourly Rate: $19.88 Hours: 9:00am-6:00pm with a rotating Saturday of 8:00am-5:00pm. Sign on Bonus: $2,500 What does a day in the life as a Consumer Sales Specialist look like? You'll start by getting logged into the systems before unlocking the...

  • Consumer Specialist-Retail

    3 weeks ago

    Helena, United States TDS Telecom Full time

    Overview Work Location: 2030 Cromwell Dixon Ln, Helena, MT Type of Position: Full Time - 40 Hours per Week Hourly Rate: $19.88 Hours: 9:00am-6:00pm with a rotating Saturday of 8:00am-5:00pm. Sign on Bonus: $2,500 What does a day in the life as a Consumer Sales Specialist look like? You'll start by getting logged into the systems before unlocking the...

  • Consumer Specialist-Retail

    4 weeks ago

    Helena, United States TDS Telecom Full time

    Work Location: 2030 Cromwell Dixon Ln, Helena, MT Type of Position: Full Time – 40 Hours per WeekHourly Rate: $19.88Hours: 9:00am-6:00pm with a rotating Saturday of 8:00am-5:00pm. Sign on Bonus: $2,500  What does a day in the life as a Consumer Sales Specialist look like? You’ll start by getting logged into the systems before unlocking the store...

  • Consumer Specialist-Retail

    2 weeks ago

    Helena, MT, United States TDS Telecom Full time

    Overview Work Location: 2030 Cromwell Dixon Ln, Helena, MT Type of Position: Full Time - 40 Hours per Week Hourly Rate: $19.88 Hours: 9:00am-6:00pm with a rotating Saturday of 8:00am-5:00pm. Sign on Bonus: $2,500 What does a day in the life as a Consumer Sales Specialist look like? You'll start by getting logged into the systems before unlocking the...

  • Consumer Specialist-Retail

    3 weeks ago

    Helena/MT/US TDS Telecom Full time

    Work Location: 2030 Cromwell Dixon Ln, Helena, MT Type of Position: Full Time – 40 Hours per WeekHourly Rate: $19.88Hours: 9:00am-6:00pm with a rotating Saturday of 8:00am-5:00pm. Sign on Bonus: $2,500  What does a day in the life as a Consumer Sales Specialist look like? You’ll start by getting logged into the systems before unlocking the store...

  • Consumer Specialist-Retail

    3 weeks ago

    Helena, MT, United States TDS Telecom Full time

    Overview Work Location: 2030 Cromwell Dixon Ln, Helena, MT Type of Position: Full Time - 40 Hours per Week Hourly Rate: $19.88 Hours: 9:00am-6:00pm with a rotating Saturday of 8:00am-5:00pm. Sign on Bonus: $2,500 What does a day in the life as a Consumer Sales Specialist look like? You'll start by getting logged into the systems before unlocking the...

  • Consumer Specialist-Retail

    3 weeks ago

    Helena, MT, United States TDS Telecom Full time

    Overview Work Location: 2030 Cromwell Dixon Ln, Helena, MT Type of Position: Full Time - 40 Hours per Week Hourly Rate: $19.88 Hours: 9:00am-6:00pm with a rotating Saturday of 8:00am-5:00pm. Sign on Bonus: $2,500 What does a day in the life as a Consumer Sales Specialist look like? You'll start by getting logged into the systems before unlocking the...

  • Retail Sales Associate

    2 weeks ago

    Helena, Montana, United States CHS Inc Full time

    About CHS Inc.CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world.We serve agriculture customers and consumers across the United States and around the world.Most of our 10,000 employees are in the United...

  • Retail Sales Associate

    2 weeks ago

    Helena, United States CHS Inc Full time

    OverviewCHS Inc. is a leading global agribusiness that provides grain, food and energy resources to businesses and consumers worldwide.We serve agriculture customers across the United States and globally. Our employees are dedicated to creating connections to empower agriculture.This is an exciting opportunity to join our team as a part-time Store Clerk for...

  • Retail Sales Associate

    2 weeks ago

    Helena, Montana, United States CHS Inc Full time

    Overview of CHS Inc.CHS Inc. is a leading global agribusiness with operations in the United States and around the world. The company serves agriculture customers and consumers across the globe, providing grain, food, and energy resources to businesses and consumers.We are a team of over 10,000 employees working together to create connections that empower...

  • Retail Sales Associate

    2 weeks ago

    Helena, Montana, United States CHS Inc Full time

    Are you ready to launch a fulfilling career in retail? CHS Inc., a leading global agribusiness, is seeking a Part-Time Store Clerk to join our team at store 43 in Helena, MT.Competitive CompensationThe estimated salary for this role is approximately $15.00 per hour, with the possibility of earning up to $16.50 per hour depending on experience and...

  • Loss Prevention Specialist, Helena/Butte, MT

    3 weeks ago

    HELENA, United States Albertsons Full time

    Albertsons - JobID: 525114 [Asset Protection / Security] As a Loss Prevention Specialist at Albertsons, you'll: Monitor the checkout area of the store for consumer fraud, associate dishonesty and compliance with proper cash handling and cash register policies and procedures; Observe customers throughout the store to monitor shrink control, safety and...

  • Loss Prevention Specialist, Helena/Butte, MT

    2 months ago

    Helena, United States Albertsons Full time

    Albertsons - JobID: 525114 [Asset Protection / Security] As a Loss Prevention Specialist at Albertsons, you'll: Monitor the checkout area of the store for consumer fraud, associate dishonesty and compliance with proper cash handling and cash register policies and procedures; Observe customers throughout the store to monitor shrink control, safety and...

  • Compliance Specialist Regulatory

    3 weeks ago

    Helena, United States State of Montana Full time

    The Public Service Commission seeks a part-time compliance specialist to join our regulatory compliance team. This incredible team handles the consumer relations, water and sewer, telecommunications, and transportation programs to verify compliance within Montana to ensure fair prices, responsible business practices, and reliable services for Montana...

  • Compliance Specialist Regulatory

    2 months ago

    Helena, United States State of Montana Full time

    Compliance Specialist Regulatory (Part-Time) -(24142309) The Public Service Commission seeks a part-time compliance specialist to join our regulatory compliance team. This incredible team handles the consumer relations, water and sewer, telecommunications, and transportation programs to verify compliance within Montana to ensure fair prices, responsible...

  • Operation Supervisor

    3 weeks ago

    Helena, United States CVS Full time

    An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no Operation Supervisor, Operations Supervisor, Customer Service, Supervisor, Manufacturing, Retail, Health,...

  • Operation Supervisor

    1 week ago

    Helena, United States CVS Full time

    An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no Operation Supervisor, Operations Supervisor, Customer Service, Supervisor, Manufacturing, Retail, Health,...

  • Customer Support Specialist

    1 month ago

    Helena, United States Sonova USA, Inc. Full time

    Who we are You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life's...

  • Customer Support Specialist

    3 months ago

    Helena, United States Sonova USA, Inc. Full time

    Who we are You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life's...

  • Earn Extra Cash with DoorDash Delivery

    3 days ago

    Helena, Montana, United States DoorDash Full time

    About DoorDashDoorDash is a leading food delivery and logistics company that connects consumers with local restaurants and retailers. With a presence in over 4,000 cities across the United States, we offer a unique opportunity for individuals to earn extra cash while working independently.Earning PotentialThe estimated annual salary for this role is...