Branch Manager I

Elk Avenue601 Elk Ave.Elizabethton, TN 37643, USAElk Avenue601 Elk Ave.Elizabethton, TN 37643, USAAs a Branch Manager I, you are accountable for the day-to-day management of all aspects of the branch to ensure delivery of an outstanding customer experience. The Branch Manager I is responsible for developing staff to maintain and carry through the day-to-day transactional duties of the branch. While focusing on meeting branch goals, the Branch Manager I is responsible for developing new customer relationships and expanding existing customer relationships through structured outbound contact. Outbound contact consists of some external customer appointments while mostly interacting with customers via phone or face-to-face in the branch. This role also includes identifying opportunities for the overall branch to refer to other bank departments, including Commercial, Investments, Treasury Management, and Mortgage. As a representative of the Bank, you are required to present a positive and professional image at all times. This role is highly visible in the Bank and the community and requires a high level of community involvement.JOB REQUIREMENTSHigh school diploma or equivalent requiredFive years of customer service, cash handling, banking, or retail experience preferredCOMPETENCIESAbility to lead a group of people toward the common goal of servicing the customerAbility to lead by examplePossess a desire to lead and develop peopleAbility to efficiently perform all branch duties to ensure staff support and that customers are receiving proper serviceAbility to listen and identify the needs and wants of a customerKnowledge of Business Banking support functions, to include referrals for business loan applications and treasury management, depository needs, ability to cross sell business products and services, and resolving issues with customer needsKnowledge of various functions of the bank and where to find answers or informationAbility to multi-task and change focus quickly without stress or being overwhelmedAbility to be self-motivated and self-sufficient with minimal management oversight or supervisionPossess professional communication skills when dealing with customers and other employees of the bankBe professional in dress and attitudeAbility to read and comprehend documents such as policies and proceduresPossess proficient computer skills and be familiar with most Microsoft Office applicationsPossess initiative and be self-driven, results-orientedBe a team player and assist staff with any and all duties as necessaryDUTIES AND RESPONSIBILITIESManage all day-to-day operations of assigned branch, including the following tasks:Management of all staff assigned to branchManagement of branch operations (including transactional, new accounts, consumer lending and business banking support)Adherence to all branch operations policies and procedures including opening/closing procedures, cash items, night/day drop and CTREffectively manage staffing, assuring the branch is properly staffed at all times, employees take required lunches, and receive minimal overtimeOpen and/or close branch each day, unless otherwise scheduledTimely communicate and implement any changes in branch operations with all employees of the branchOverall management an assigned portfolioOversee the training of new or existing Universal Tellers assigned to the branch, assuring the completion of any training plans or modulesEvaluate and measure performance of each Universal Teller annually and/or more frequently as defined by managementRegularly update Retail Regional Manager on any employee issues, customer issues, and/or operational changesSuccessful completion of all training programs required for the Branch Manager I position including Universal Teller, Consumer Lending, Business Banking support, customer service standards, procedures, and systems trainingPossess superior knowledge of bank products and services, delivering professional presentation, explanation and selling of products and services, matched to customer needsEffectively and efficiently assist all customers with any banking need, including transactions, account opening, consumer loans, business bankingIdentify opportunities to refer customers to other areas of the bank, including Commercial, Mortgage, and Investment divisions as appropriateContinuously identify/execute any cross-selling opportunities for the customerConduct customer and bank transactions with accuracy, efficiency and professionalism, meeting the high-quality service delivery standards of the bankManage and achieve service standard goals, cross-selling goals, transactional goals, and other key performance indicators as requiredEnhance customer relationships by maintaining contact with customers to offer appropriate products and services, financial advice and assistance with financial needsProtect all customer and bank information at all times, adhering to customer privacy and information security policies, and maintain branch security standardsEstablish a professional presence in the community as a representative of the bankAbility to work in multiple branch locations, as requiredProvide coaching, mentoring, and feedback, to team members on a real-time and continual basis and via two-way communicationSelect appropriate team members whose differing strengths can be maximized to create a highly productive teamComplete cross-training and development training with team membersProvide effective employee onboarding, and ongoing training and development opportunities that reflect both the employee’s and the bank’s needsDevelop clear guidelines, goals and timelines while working alongside your team toward a common purposeEstablish an environment of continuous improvementListen to feedback and resolve any issues or conflictsEmpower team members to improve their confidence, job knowledge and communication skills, and identify, discuss and relay employees’ interest in promotional and career development opportunitiesApprove timecards and benefit time for direct reports ensuring proper coverageConduct regularly scheduled bi-weekly one-on-ones with teamEnsure job descriptions are current and reflect actual duties of position, to ensure skills, abilities and experience is appropriate for current/and or securing new employeesMaintain compliance with regulations and bank policies and procedures, including the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC) requirementsActively support the ongoing development of a culturally diverse workforceComplete other duties as assigned as determined by management to be reasonable and beneficialPHYSICAL REQUIREMENTSYou will regularly be stationary at a workstation, frequently operating a computer and helping customers with transactions. You will frequently traverse around the branch or work area to help customers, go to the vault or to operate branch equipment. This role requires operating a computer or other office machinery efficiently in order to complete your job functions. While performing the duties of this job, the employee is regularly required to communicate effectively with customers. You will frequently communicate with other employees through various channels such as talking, listening, and typing. Must be able to accurately gather and process verbal and written information and properly inspect documents. The physical environment is indoors for the majority of the job functions. Occasional outdoor work may be required for tasks such as checking an ATM/ITM, assisting a customer and surveying outdoor areas. You will be occasionally required to lift up to 50 pounds. Occasional travel to other branches may be required.QualificationsSkillsBehaviors:Motivations:EducationExperienceLicenses & CertificationsEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr