Community Manager

Description:

About Us

Newbury Residential is a leading property management company committed to providing exceptional living experiences to our residents. With a diverse portfolio of properties, we pride ourselves on maintaining high standards of quality and service. Our team is dedicated to fostering a positive and engaging community for our residents and employees alike.

Job Overview

As a Community Manager at one of our affordable properties, you will play a crucial role in our property management team. You will be the primary point of contact for prospective and current residents, ensuring a welcoming and supportive community environment. Your main responsibilities will include managing the leasing process, maintaining high occupancy rates, and ensuring resident satisfaction. If you are a motivated individual with excellent communication skills and a passion for affordable housing, we encourage you to apply.

Position Responsibilities

• Provide overall leadership and direction for the community, ensuring operations meet Newburys performance, compliance, and resident satisfaction standards.
• Oversee all leasing, marketing, resident relations, and daily office operations.
• Ensure full compliance with LIHTC regulations, Fair Housing laws, and other applicable state and federal guidelines.
• Review, approve, and maintain resident files for accuracy, income eligibility, and audit readiness.
• Monitor occupancy, delinquency, renewal rates, and compliance reports to drive financial and operational performance.
• Develop and implement marketing strategies to maintain stabilized occupancy while adhering to program guidelines.
• Manage accounts receivable, collections, and approve invoices in line with property budgets.
• Recruit, train, and supervise on-site staff, fostering a positive team culture that reflects Newburys core values.
• Conduct regular property inspections to ensure curb appeal, cleanliness, and preventative maintenance.
• Collaborate with Regional Manager, Compliance, and Maintenance teams to address operational challenges and implement solutions.
• Build and maintain positive relationships with residents through communication, conflict resolution, and resident event planning.
• Lead annual recertification process and ensure deadlines are met without jeopardizing compliance or resident satisfaction.

Compensation & Benefits

• Competitive Salary & Bonus Opportunity
• Health, Dental, and Vision Insurance 
• Health Savings Account
• Generous Paid Time Off 
• 401K with Company Match 
• Ongoing Training and Professional Development Opportunities 

Join Our Team

If you are an experienced property management professional with a passion for affordable housing and the flexibility to travel, we encourage you to apply. This is a unique opportunity to support communities across the country and make a meaningful impact while growing within a mission-driven organization.  

Our Core Values

At Newbury Residential, our team members embody our values in everything we do:

• Honesty at Our Core acting with transparency and integrity in every interaction.
• People Centered Approach putting our residents and prospects first, always.
• Innovation bringing creativity and fresh ideas to how we serve and market our communities.
• The Newbury Standard striving for excellence in design, service, and performance.
• Empowering Respect fostering inclusivity, collaboration, and dignity across our teams and communities.

How to Apply

Interested candidates are invited to submit their resume and cover letter detailing their qualifications and experience. To be considered as a top candidate, please submit a 1-3 minute video along with your application, answering the following questions: 

-What excites you most about this role? 

-What unique qualities will you bring to our team?

Please include I want to travel for Newbury Residential in the subject line and email to felicia@newburyresidential.com or call 931.378.8488 and leave a voicemail.  

Position Requirements

• Outgoing with previous leasing or sales experience in property management, real estate, or hospitality preferred.
• Minimum 3 years of experience as a Community Manager is a plus
• Strong knowledge of LIHTC compliance including initial certifications, annual recertifications, student rule, and file audit requirements.
• Strong knowledge of Fair Housing laws and leasing compliance standards
• Demonstrated leadership skills and experience managing or mentoring property teams 
• Exceptional organizational and time-management skills with the ability to prioritize multiple tasks across various locations 
• Excellent communication, interpersonal, and problem-solving abilities 
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software (Entrata preferred) 
• Creative mindset with experience in social media management and grassroots marketing.
• Ability to work independently and as part of a team
• Strong sales and negotiation abilities

Necessary Special Requirements

• Valid Drivers License and reliable transportation 
• Ability to lift up to 25 pounds and navigate properties with stairs, uneven surfaces, or outdoor terrain 
• High school diploma or equivalent required; college degree in Marketing, Business, or related field a plus.
• Ability to work flexible hours including some evenings and we

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