AppleCare Service Supply Continuity Engineer

AppleCare Service Supply Continuity EngineerSan Francisco Bay Area, California, United States Support and ServiceThe people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. AppleCare Engineering is seeking an experienced engineer who enjoys a variety of technical challenges to help maintain ongoing service supply for customers while maintaining the high quality standard Apple is known for. This role also includes defining technical strategies that ensure optimal financial and environmental efficiency of Apple service and Refurb operations. This will periodically require quick and creative solutions to ad-hoc changes in the global supply chain. This role requires communicating effectively with a wide range of partners from both technical and non-technical backgrounds. You will work closely with internal teams across product design, environmental, product operations, and AppleCare to define efficient, high quality, and environmentally sound engineering requirements.DescriptionThe Service Supply Continuity Engineer will define technical strategy and drive ongoing improvements for specific product line(s) in Apple’s service module supply chain. You will join a team of engineers covering a broad range of technical disciplines across all product lines. Define technical requirements for reclaim or refurbishment of material within quality targets. Document technical criteria for customer Trade-in units in line with overall sales/marketing goal. Evaluate and refine technical guidelines for supply chain optimization including test coverage, cosmetic specs, repair processes, and packout procedures. Support ad-hoc material shortages as needed. Develop innovative solutions to unique problems to minimize or eliminate any delay in customer repairs.Minimum QualificationsBS/MS in HW/Computer engineering field5+ years experience of industrial, manufacturing, process, or quality engineering in a manufacturing or service environmentExceptional focus on the customer experienceExperience in documenting operating procedures and technical guidanceAbility to work independentlySolution focused work ethic with a high degree of flexibility supporting multiple projects of varying complexity and priorityEffective communicator in both spoken and written forms; sharp interpersonal skills and ability to communicate across varied audiencesPreferred QualificationsM.S. or PhD in Engineering or Technical degree with 7+ years of experience in a related field or industry.At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $157,200 and $281,900, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan.You’ll also receive benefits including:Comprehensive medical and dental coverageRetirement benefitsDiscounted products and free servicesReimbursement for certain educational expenses — including tuitionEligible for discretionary bonuses or commission paymentsEligible for relocationNote: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.Apple accepts applications to this posting on an ongoing basis. #J-18808-Ljbffr