General Manager McAlister's Deli

3 days ago

San Marcos, United States McAlister's Deli Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Free food & snacks
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Key Contribution: The General Manager contributes to the success of McAlisters through the direction and control of restaurant operations to ensure a positive guest experience and company profitability. The General Managers responsibility is to direct the operation of the restaurant, attain sales and profit objectives, maintain the highest standards of food quality, service, cleanliness, safety and sanitation by directing and supervising managers and team members.

Reporting Relationship: The General Manager reports to the Regional Manager

Essential Functions:


  • Ensure a High Quality Operation

  • Maintain Controls

  • Manage Team Members

  • Advocate a Team Environment

  • Manage Personal Development

  • Ensure a High Quality Operation

  • Provides Team Members, Managers, and Guests with a positive experience and atmosphere.

  • Ensures prompt, friendly service according to McAlisters guidelines.

  • Ensures the production of high quality food on a consistent basis.

  • Directs overall activities and performance of team members on a shift-by-shift basis.

  • Drives positive Guest experience through a front door and floor presence and timely delivery of accurate food orders.

  • Ensures positive Guest experience by monitoring and ensuring appropriate steps of service and delivery of the McAlisters Touch.

  • Maintains the proper atmosphere through music and lighting levels for varying business periods.

  • Promotes an atmosphere of positive Guest Relations. Build Guest relationships and respond to Guest complaints or concerns professionally and in a timely manner. Responsible for written communications with Guests.

  • Establishes a positive relationship with the local authorities and seek their help in managing regulatory and governance related issues.

  • Responsible for assisting with the development of sales and marketing strategies and for implementing, advertising, and promoting campaigns. Responsible to support and implement Support Center - corporate initiatives.

  • Maintains and inspects dining room, food receiving, preparation, production, and storage areas to ensure that health and safety regulations are adhered to at all times. Corrects unsafe practices or conditions.

  • Supervises cleaning and maintenance of equipment and arrange for repairs, contracts, and other services. Maintains restaurant cleanliness and organization for both the interior and exterior of the restaurant.

  • Follows the standards as described in the Policy & Procedures Manual, Red Line Crisis Guide, and Operations Manual.

  • Maintain Controls

  • Reviews financial information such as sales and costs and monitor budget to ensure efficient operation and that expenditures stay within budget limitations. Takes action to correct any deviations from the budget. Use the computer for review and analysis of information.

  • Responsible for the financial results of the restaurant.

  • Maintains and controls restaurant assets. Monitors restaurants on-hand inventory for waste and theft.

  • Controls service contract; follow through on all work done, ensure proper billing and compare costs on a semi-annual basis with other purveyors.

  • Conducts line checks to ensure product standards and specifications.

  • Ensures adequate inventory levels that allow for Guest needs but do not tie up company assets in unneeded and costly inventory.

  • Completes daily paperwork and projects on a timely basis.

  • Complies with cash control policies and procedures. Ensures all managers, supervisors, and team members comply with cash control policy and procedures.

  • Drives positive results for labor through proactive scheduling and reacting to business trends.

  • Controls operating costs by instituting awareness through the restaurant.

  • Manages capital expenditures within the restaurant.

  • Conducts inventories and calculate food and beverage costs. Use computer to facilitate collection and analysis of information. Respond to discrepancies from budgeted costs.

  • May at times be responsible for ordering food and beverage products. May be responsible for receiving and checking orders to ensure that they adhere to company specifications.

  • At times will direct the kitchen activities and performance of back of the house team members on a shift-by-shift basis.

  • Responsible for submitting accurate information to the Support Center and Area Director.

  • Manage Team Members

  • Ensures quality recruiting and training of new managers and supervisors.

  • Hires, trains, motivates, and evaluates all team members.

  • Creates positive relationships with team members and managers by treating all members with respect.

  • Minimizes turnover by responding to and resolving team member and manager issues.

  • Supports and practices an open door policy.

  • Implements programs to reward positive contributions. Recognizes and promotes positive performers. Coaches and counsels team members whose performance is below expectations.

  • Develops team members. Ensures that timely performance reviews of team members are conducted. Conducts performance reviews of management team.

  • Maintains a trained staff through effective use of employment orientation, individual training sessions, employee meetings and implementation of company training programs for team members and managers.

  • Assures compliance with company policies, practices and procedures; communicate changes. Ensure compliance with all local, state, and federal laws, regulations, and guidelines.

  • Advocate a Team Environment

  • Displays, encourages, and inspires high morale and motivation in the restaurant.

  • Conducts team meetings to plan menus and related activities, plans special events, shares information, or conducts supplemental training.

  • Communicates with other managers using the managers log Red Book on a daily basis.

  • Shows daily attention, participation and sensitivity needed to establish credibility and promotes unity in the team.

  • Holds management team accountable for areas of responsibility.

  • Responds to team conflicts professionally and work towards positive resolutions.

  • Sets a good example through attitude, involvement, and positive influence.

  • Establishes an environment that does not permit or promote sexual or any other kinds of harassment.

  • Ensures restaurant is staffed to avoid work load and poor morale issues.

  • Reports employee relation issues of a sensitive nature to the Human Resources department.

  • Works with Human Resources and the Area Director for the positive outcome of such issues.

  • Manage Personal Development

  • Provides effective leadership.

  • Demonstrates organizational skills. Completes assignments and duties on time.

  • Develops personal goals for professional growth.

  • Maintains a pleasant, positive, and professional attitude in the eyes of team members, management team, and Guests.

  • Exhibits a neat and clean appearance consistent with a professional image.

  • Executes company programs and decisions with support and commitment.


  • General Manager Qualifications:

  • Aptitude

  • Professional oral and written communication skills. Must be able to speak, read, write, and understand the primary language of the restaurant.

  • Organization and time management skills.

  • Works well under pressure.

  • Can effectively solve problems.

  • Able to take and give direction.

  • Can be flexible as needs dictate.

  • Works well with other people in a team environment.

  • Service driven.

  • Excellent attendance is required with schedule flexibility determined by business needs.

  • Must be able to work all shifts when the restaurant is open.

  • Experience

  • Two (2) year associates degree or a bachelors degree from a four (4) year college (desirable).

  • Minimum of Two (2) years prior experience as a General Manager for a full service, quick casual, or fast food high volume restaurant.

  • If being considered for internal promotion, must have Three (3) years Assistant Manager experience, or Area Director approval.


  • Physical Requirements

  • Must be able to work in a fast paced, high energy, and physically demanding environment.

  • Must have the stamina and ability to work 50 to 60 hours a week. Must be able to occasionally work more than a 60 hour work week during short management staff situations.

  • Must be able to spend 90% of working time standing.

  • Must be able to spend 10% of working time sitting.

  • Will be required to use all sensory capabilities such as: vision, hearing, tasting, smelling, touching, and speaking.

  • Will be required to use physical capabilities such as: walking, bending, kneeling, handling, hand flexibility, reaching, squatting, crawling, lifting, climbing, and stooping.

  • Must be able to carry loads greater than 35 pounds, and be able to transport up to 70 pounds regularly.

  • Must be able to communicate clearly with our Guests in the primary language of the restaurant, specific to location. (Primarily English).

  • Must be able to hear with 100% accuracy with correction.

  • Must be able to see to 20/20 vision with correction.

  • Travel may be required for occasional deliveries, visits to other locations, or company meetings. The General Manager is required to have reliable transportation to meet these travel requirements.


  • General Manager McAlister's Deli

    4 months ago

    San Marcos, United States McAlister's Deli Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performanceCompetitive salaryDental insuranceEmployee discountsFlexible scheduleFree food & snacksFree uniformsHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insuranceKey Contribution: The General Manager contributes to the success of McAlisters...

  • General Manager McAlister's Deli

    4 months ago

    San Antonio, United States McAlister's Deli Full time

    Job DescriptionJob DescriptionBenefits:401(k)Bonus based on performanceCompetitive salaryDental insuranceEmployee discountsFlexible scheduleFree uniformsHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insuranceKey Contribution: The General Manager contributes to the success of McAlisters through the direction and control...

  • General Manager McAlister's Deli

    3 days ago

    San Antonio, United States McAlister's Deli Full time

    Job DescriptionJob DescriptionBenefits:401(k)Bonus based on performanceCompetitive salaryDental insuranceEmployee discountsFlexible scheduleFree uniformsHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insuranceKey Contribution: The General Manager contributes to the success of McAlisters through the direction and control...

  • McAlister's Deli Back of House

    4 months ago

    San Antonio, United States McAlister's Deli Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryEmployee discountsFlexible scheduleFree uniformsOpportunity for advancementTraining & development We are hungry, and we aren't just talking about sandwiches. Come taste success at one of America's largest restaurant franchisees.Our Mission: Put people at the heart of everything we doOur Values:...

  • McAlister's Deli Front of House

    4 months ago

    San Antonio, United States McAlister's Deli Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryEmployee discountsFlexible scheduleFree uniformsOpportunity for advancementTraining & development We are hiring for all positions, day crew, night crew, kitchen workers and cashiers who can bus and run as well.We are hungry, and we aren't just talking about sandwiches. Come taste success at one of...

  • Back of House Team Member

    3 weeks ago

    San Antonio, Texas, United States McAlister's Deli Full time

    Job OverviewWe are seeking a highly motivated and enthusiastic Back of House Team Member to join our team at McAlister's Deli. As a key member of our kitchen staff, you will play a vital role in ensuring the highest quality food is prepared and served to our customers.Key ResponsibilitiesFood Preparation: Prepare and cook food to order, ensuring that all...

  • Assistant Operations Manager

    3 weeks ago

    San Antonio, Texas, United States McAlister's Deli Full time

    Become a Part of Our FamilyWe are thrilled to invite new members to our expanding team at McAlister's Deli. Our focus is on Employee Growth, Service Excellence, and delivering Exceptional Customer Experiences. If you seek a role that offers opportunities for learning, development, and enjoyment, you are in the right place.What We Offer:Attractive salary...

  • Support Manager

    3 weeks ago

    San Antonio, Texas, United States McAlister's Deli Full time

    Become a Part of Our FamilyWe are thrilled to invite new members to our expanding team at McAlister's Deli. Our organization emphasizes Team Development, Operational Excellence, and delivering Exceptional Customer Service. If you seek a workplace where you can develop your skills, grow professionally, and enjoy your time, you are in the right place.What We...

  • Assistant Manager

    3 weeks ago

    San Antonio, Texas, United States McAlister's Deli Full time

    About the RoleWe are seeking a highly motivated and experienced Assistant Manager to join our team at McAlister's Deli. As a key member of our management team, you will be responsible for leading a team of hourly team members and contributing to the overall success of our restaurant.Key ResponsibilitiesTeam Leadership: Lead and motivate a team of hourly team...

  • Culinary Team Member

    3 weeks ago

    San Angelo, Texas, United States McAlister's Deli Full time

    Job OverviewWe are seeking dedicated Culinary Team Members to join our vibrant kitchen at McAlister's Deli. This role includes various responsibilities such as:Line Cooking: Prepare and cook menu items to perfection.Dishwashing: Maintain cleanliness and organization in the kitchen.Cross-Training: Gain experience in multiple kitchen roles to enhance your...

  • Delivery Driver Position at Jason's Deli Franchisees

    2 weeks ago

    San Marcos, California, United States Jasons Deli Franchisees Full time

    Job DetailsWe are seeking a reliable and skilled Delivery Driver to join our team at Jason's Deli Franchisees. As a Delivery Driver, you will be responsible for delivering food and beverages to our customers in a timely and efficient manner.Key Responsibilities:Deliver food and beverages to customers in a safe and timely mannerOperate a company vehicle in a...

  • Front of House Team Member

    2 weeks ago

    San Antonio, Texas, United States McAlister's Deli Full time

    Job OverviewWe are seeking a highly motivated and enthusiastic Front of House Team Member to join our team at McAlister's Deli. As a key member of our restaurant staff, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.Key ResponsibilitiesGreet and Engage with GuestsSell, Serve, and...

  • Back of House Team Member

    2 hours ago

    San Antonio, Texas, United States McAlister's Deli Full time

    Job OverviewWe are seeking a highly motivated and enthusiastic Back of House Team Member to join our team at McAlister's Deli. As a key member of our kitchen team, you will be responsible for preparing and serving high-quality food to our guests.Key ResponsibilitiesPrepare and cook food to order, ensuring high-quality presentation and taste.Maintain a clean...

  • Back of House Team Member

    1 hour ago

    San Antonio, Texas, United States McAlister's Deli Full time

    Job OverviewWe are seeking a highly motivated and enthusiastic Back of House Team Member to join our team at McAlister's Deli. As a key member of our kitchen team, you will be responsible for preparing and serving high-quality food to our guests.Key ResponsibilitiesPrepare and cook food to order, ensuring high-quality presentation and taste.Maintain a clean...

  • Kitchen Staff Member

    7 days ago

    San Angelo, Texas, United States McAlister's Full time

    McAlister's Deli is seeking a skilled Kitchen Staff member to join our team. As a key member of our kitchen team, you will be responsible for preparing and cooking food to high standards, maintaining a clean and safe working environment, and working collaboratively with other team members to ensure excellent customer service. **Key Responsibilities:** *...

  • Hospitality Team Member

    4 weeks ago

    San Antonio, Texas, United States McAlister's Deli Full time

    Position OverviewCompensation and Perks:Attractive salary packageStaff discounts on mealsFlexible working hoursComplimentary uniformsCareer advancement opportunitiesComprehensive training programsJoin us at McAlister's Deli, where we are passionate about more than just great food. We strive for excellence in every aspect of our business.Our Commitment: We...

  • Guest Services Associate

    4 weeks ago

    San Antonio, Texas, United States McAlister's Deli Full time

    Position OverviewKey Benefits:Attractive compensation packageEmployee perks and discountsFlexible working hoursComplimentary uniformsCareer growth opportunitiesComprehensive training programsJoin us at McAlister's Deli, where we prioritize people in every aspect of our operations.Our Commitment: To foster a culture centered around genuine hospitality.Core...

  • Bakery Decorator

    2 months ago

    San Antonio, United States Nadlers bakery & deli Full time

    Job DescriptionJob DescriptionPosition: Bakery DecoratorCompany Overview:Nadler's bakery & deli is a well-established bakery and deli located in San Antonio, Texas. We have been serving our community with delicious baked goods and deli items for over 20 years. Our mission is to provide our customers with high-quality, fresh products made with the finest...

  • Bakery/Deli Clerk

    2 months ago

    San Francisco, United States Foods Co. Part time

    Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and...

  • Office Administrator

    2 months ago

    San Antonio, United States Nadlers bakery & deli Full time

    Job DescriptionJob DescriptionJob Title: Office AdministratorCompany Overview:Nadler's bakery & deli is a well-established bakery and deli located in San Antonio, TX. We have been serving our community for over 60 years, providing delicious baked goods and deli items made with fresh, high-quality ingredients. Our team is dedicated to providing excellent...