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Customer Support Agent

2 months ago

Concord, United States Innovative Collective Full time

Our Fairfield-based team works closely with nationally recognized charities and NGOs to plan and administer aid with fundraising efforts in the local area. If you are looking for an opportunity to build professional skills while serving the community, our Nonprofit Customer Support Agent role is unmatched. By leaving a lasting imprint on customers through courteous and empathetic actions, we are able to be the voice for our clients while making a name for ourselves, in addition. 
 

As a Nonprofit Customer Support Agent, you will be the direct point of contact with donors directly to offer information, factual evidence, and support their needs while they make donation and support decisions surrounding our client’s mission. By working with sales and marketing team members we are able to stay current with fundraising trends and techniques. Due to client needs, we are seeking a Nonprofit Customer Support Agent who is ready to work in a fast-paced environment and is willing to start immediately.
 

Responsibilities of the Nonprofit Customer Support Agent:

  • Help sustain our business expansion and objectives by raising awareness surrounding our client’s missions and goals
  • Answer potential donor's questions and, through proper training, respond to their inquiries
  • Record donations with accuracy to improve donor enrollment reporting accuracy
  • Collaborate with different causes and organizations within the community to build partnerships while enhancing fundraising efforts
  • Work directly with Donor Enrollment Managers to improve and increase our donor base


Qualifications and Requirements of the Nonprofit Customer Support Agent:

  • Some college or a bachelor's degree in Communications is recommended, but not required
  • Must have a passion for supporting causes and others within the community
  • Empathy and understanding are key when working closely with these causes
  • Organized, timely, and resourceful are key traits
  • Ready to work in a team-based environment or independently



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