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Room Attendant- Entry Level Hotel

2 months ago

New Haven, United States Omni Hotels Full time

Location:

New Haven Hotel

Located in downtown New Haven and just steps away from the prestigious Yale University, the Omni New Haven @ Yale University surrounds you with luxurious comfort and unparalleled service. The Omni Hotel stands out within New Havens skyline. Enjoy breathtaking views from our guest rooms or John Davenports Restaurant located in the 19th floor overlooking the Yale Campus.

Come join our award winning team at the only 4-diamond hotel in New Haven where youll experience a rewarding and fostering work environment

Job Description:

Complete all assignments to meet Omni Hotels Standards.

Responsibilities:

include the following. Other duties may be assigned.

  1. Complete and average of 14 credits daily (this may be reduced to 13 credits in the summer based on business mix and occupancy).
  2. Keep assigned carts and closets well organized.
  3. Document time in and out of each room.
  4. Punch in the updated room status of each room.
    1. VD = the room is vacant and dirty.
    2. VC = the room is cleaned but not ready for occupancy. It needs further inspection.
    3. VI = you have cleaned and inspected your room. It is ready for occupancy by the guest. (This code only for use by authorized Room Attendants who have a high score of their room inspections)
    4. OC=occupied clean
  5. Clean rooms to Omni standard ensuring each room is complete and ready for a guest and/or VIP to occupy.
  6. Help other room Attendants when asked by supervisor.
  7. Reports all discrepancies in room status to supervisor or call into Desk.
  8. Sweep patios.
  9. Follow Lost and Found Procedures. Report all items left behind by guests to the Housekeeping Coordinator. Leave the item in the room for pickup by Loss Prevention. Never remove an item that is left behind in a guest room unless told to do so by a Supervisor, Manager or Coordinator. Please stay with valuable items until the item is picked up by Loss Prevention. If you are uncertain if an item you find is a lost and found item, ensure that you ask a Manager. Ensure all other Lost and Found procedures are followed.

NON-ESSENTIAL FUNCTIONS include the following.

Perform duties of a Common Area employee.

Qualifications:

QUALIFICATIONS, EDUCATION and/or EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Previous hotel experience and bilingual, English and Spanish preferred.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to stand and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance, talk or hear, and taste or smell. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, and toxic or caustic chemicals. The noise level in the work environment is usually moderate.

End of Job Description:
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