Customer Service Manager

2 days ago


Kenosha, United States Uline, Inc. Full time

Customer Service Manager - Systems

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Leading the way with legendary customer service - at Uline As Systems Manager for our Customer Service department, ensure the tech tools our reps rely on are running smoothly and efficiently Direct a team of application testers and identify opportunities for system improvements to support the exceptional experience our customers love.

Better together This position is on-site, and we are looking for people who share our passion.

Position Responsibilities

* Manage, mentor and develop team of System Application Testers, ensuring thorough and accurate testing processes are in place.


* Ensure existing systems and processes are adhered to, and identify improvement opportunities.


* Direct large-scale IT projects and implementations, serving as a resource for Customer Service leadership when escalation is needed on IT issues.


* Serve as a liaison for Customer Service, building and maintaining relationships with key internal business areas and third-party providers.



Minimum Requirements

* Bachelor's degree.


* 5+ years of management experience in operations or customer experience, including coaching, developing and motivating a team.


* Experience with project management, IT testing methodology and systems implementations preferred.


* Excellent time management, organizational and communication skills.



Benefits

* Complete medical, dental, vision and life insurance coverage and other wellness programs.


* 401(k) with 6% employer match. Multiple bonus programs, including profit sharing.


* Paid holidays and generous paid time off.


* Tuition Assistance Program that covers professional continuing education.



Employee Perks

* First-class fitness center.


* Beautifully maintained walking trails.



About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.

Uline is a drug-free workplace.

EEO/AA Employer/Vet/Disabled

#LI-CB2

#CORP

(#IN-PPCS)

Our employees make the difference and we are committed to offering exceptional benefits and perks Explore Uline.jobs to learn more



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