Service Advisor

3 weeks ago

Greenfield, United States Rosen Hyundai Full time

The Rosen Automotive Group has proudly served the residents of Illinois and Wisconsin for over 30 years. We are currently seeking dedicated and talented Service Advisors to join our growing team at our Hyundai store in Greenfield The goal of our store is to meet the needs and requirements of our customers. To accomplish that goal, we rely on everyone to work together. Come work for us and experience the difference

What We Offer:

  • Competitive pay plan
  • Medical, Dental, Vision (Rosen pays 50%)
  • Health Savings Account option
  • Paid holidays and vacation
  • 401K (after 6 months of employment)
  • Paid training
  • Ongoing development
  • Potential for career advancement
  • Employee Discounts
  • Employee referral bonuses (up to $1000)
  Responsibilities
  • Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Ensure the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain Customer Satisfaction scores at or above company standards.
  • Assist in diagnosing vehicle problems; order parts and tools as necessary.
  • Oversee administration of warranty claims as well as training and supervising of service department employees.
  • Set schedules and assigns tasks to service department employees.
  • Reinforces company policies and adheres to company standards.
  • Encourages compliance with applicable laws and regulations.
  • Maintain good working relationship with factory(s) and foster positive employee relations.
  • Collaborate with upper management to make service department hiring and discipline decisions.
Qualifications
  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance
  • Proven track record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team oriented and self motivated
  • Able to work with little supervision
  • Clean driving record and valid driver’s license
  • Willing to submit to pre-employment background check and drug screen
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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