Technical Service Manager

4 weeks ago

Seattle, United States Pacific Office Automation Full time

Pacific Office Automation (POA) is the largest independently owned office technology dealer in the United States. Since 1976, we’ve expanded to 30+ branches across 11 western states—including Oregon, Washington, California, Arizona, New Mexico, Nevada, Utah, Idaho, Colorado, Texas, and Hawaii. We partner with leading manufacturers like Canon, Konica Minolta, Sharp, HP, Ricoh, and Lexmark, delivering cutting‑edge business solutions with unbeatable customer service. At POA, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Position Technical Service Manager – Seattle, WA Essential Job Duties Oversee Mechanical, Network, and Managed IT Technicians Coordinating the field, shop and dispatch activities within the branch Maintain all profit that is comparable to industry benchmarks Focus on high levels of customer retention, award‑winning service, and managing a budget Qualifications 3‑5 years experience in copier/printer repair industry Prior experience managing 10+ service employees Minimum 3 years’ experience in management or supervisor role Demonstrative ability to recruit, motivate and train our technical force Evaluate cost of operation and establish work assignment benchmarks Strong start to finish management skills Ability to be fair and hold subordinates responsible for branch revenue and cost budgets Self‑starter with strong problem‑solving abilities Ability to set compensation structure standard with the industry Ability to set processes & procedures that improve efficiency and bottom line results, while consistently improving our high level of customer service Ability to manage approximately 30 technical staff individuals and hold accountable: territory integrity, response time, daily calls and incompletes at acceptable ranges. Benefits DOE: $95k‑$125k/year Advancement and growth into leadership roles Team‑player environment Medical/Dental/Vision/Life insurance plans Matched 401k PTO, Vacation, Sick Leave FSA/HSA programs Our Commitment to Diversity and Inclusion Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger. #J-18808-Ljbffr

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