Customer Service Supervisor

1 week ago

Bowdoinham, United States Performance Foodservice Full time

Job Description:

We Deliver the Goods:
  • Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
  • Growth opportunities performing essential work to support America’s food distribution system
  • Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Purpose:
Responsible for supervising customer service team assisting customers with order entries and inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems of a complex nature and deal with a variety of variables in situations where standardization may not exist. Works to ensure CSR staffing levels are sufficient to meet business needs.  Trains new customer service representatives. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

Responsibilities may include, but are not limited to:
  • Supervises associates to include, but not limited to: staffing, training, coaching, performance management and problem resolution
  • Coordinate and oversee the input of customer orders, credits and invoicing and ensure accuracy; back up as needed
  • Assist customer service representatives with difficult or complex customer orders and problems, vendors and department interactions
  • Provide informative and professional assistance when working with the public, customers, vendors, and co-workers
  • Lead and train new customer service representatives; facilitate and / or schedule training and Customer Service meetings
  • Develop spreadsheet reports as requested by management
  • Performs other related duties as assigned

Customer Service department has year-round coverage of Sunday - Friday, with the addition of Saturday coverage during the busiest times of the year.  The schedule for this position is normal business hours Monday - Friday, however, some weekend work may be required.

Qualification:

High School Diploma
2 - 4 years of experience in customer service or related area in foodservice setting.
Experience managing 5+ people

Company description


Performance Foodservice, PFG’s broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers — providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Awards and Accolades

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.

  • Customer Service Representative

    4 days ago

    Bowdoinham, Maine, United States Performance Foodservice Full time

    Job Title: Customer Service Call CenterWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Call Center Representative. As a key member of our sales support team, you will be the first point of contact for customers with questions about their orders, products, or Performance Foodservice.Job Summary:This is a...

  • Customer Service Call Center

    3 months ago

    Bowdoinham, United States Performance Foodservice Full time

    Job Description:Position is in-office located in Augusta, Maine.Schedule:Sunday 10a-5pMonday - Thursday 8a-5p$17.50-$19.00 dependent on experienceWe are looking for someone with demonstrable customer centric attitude and professional demeanor. Must be proficient in MS Office suite – Outlook, Word & especially Excel in a SharePoint environment.We Deliver...

  • Customer Service Call Center

    3 months ago

    Bowdoinham, United States Performance Foodservice Full time

    Job Description:Position is in-office located in Augusta, Maine.Schedule:Sunday 10a-5pMonday - Thursday 8a-5p$17.50-$19.00 dependent on experienceWe are looking for someone with demonstrable customer centric attitude and professional demeanor. Must be proficient in MS Office suite – Outlook, Word & especially Excel in a SharePoint environment.We Deliver...

  • Call Center/Client Services/Customer Service

    4 days ago

    Bowdoinham, ME, United States Performance Foodservice Full time

    Sunday 10a-5p Must be proficient in MS Office suite – Outlook, Word & especially Excel in a SharePoint environment. Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more Growth opportunities performing essential work to support...

  • Accounting Professional

    4 weeks ago

    Bowdoinham, Maine, United States Performance Foodservice Full time

    Job Description:Accounting Professional OpportunityAre you a detail-oriented accounting professional looking to take your career to the next level? We offer a competitive compensation package, including health and wellness benefits, employee stock purchase plan, 401K employer matching, education assistance, paid time off, and more.Growth opportunities abound...

  • Logistics Delivery Specialist

    4 weeks ago

    Bowdoinham, Maine, United States DHL Express Full time

    DHL Express is seeking a skilled Courier Driver to join our team. As a key member of our operations, you will be responsible for providing exceptional customer service while delivering shipments to individuals and businesses. Your daily tasks will include managing your workload and route to ensure timely pickups and deliveries, as well as conducting shipment...

  • Accountant, Bookkeeper

    3 months ago

    Bowdoinham, United States Performance Foodservice Full time

    Job Description:Are you an Accounting Professional looking to make a move for your Career?  Now is your chance to get in the door of a National, growing company!We Deliver the Goods:Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much...

  • Licensed Clinician

    4 weeks ago

    Bowdoinham, Maine, United States Thriveworks Full time

    Thriving in a Dynamic EnvironmentThriveworks is a clinician-founded national private practice group seeking Licensed Clinicians to provide a mix of telehealth and face-to-face sessions in Portland, Maine.Our MissionWe aim to help people live happy, successful lives by providing accessible, high-quality care. Our clinicians are empowered to focus on their...

  • Accounting Coordinator

    4 days ago

    Bowdoinham, ME, United States Performance Foodservice Full time

    Job Description: Under direct supervision, applies accepted procedures to the preparation and maintenance of financial and business transaction data, and prepares reports to ensure accurate accounting records. Performs complex clerical and entry-level accounting activities. Performs entry-level bookkeeping and accounting tasks. Posts journal or voucher...

  • Warehouse Day Shift High Reach Forklift Operator

    4 weeks ago

    Bowdoinham, ME, United States Performance Foodservice Full time

    Job Description: Starting rate is $19/hr! Weekend Differential is $2/hr!  Benefits Day 1! Transport incoming freight to inventory from staging areas for storage in the appropriate slots, on the multi-level racks in the assigned warehouse area and replenish / re-stock pick slots in a timely manner ensuring all safety, Good Manufacturing Practices (GMP) and...