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Service Advisor
4 months ago
The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. You're serious about your career, and rest assured you've come to the right place. At Ourisman Ford of Manassas you'll find the opportunities, resources, and support you need to grow and develop professionally. At the Number One Ford Dealer in Virginia you will have ample opportunities in our service department that features over 50 technicians spread across three different buildings located conveniently in Manassas, VA. Responsibilities: * Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. Greets customers in a timely, friendly manner. Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time". Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time explain cost and time requirements in detail and get proper authorization before any additional repairs are performed. Test-drive the vehicle or refer to the test technician as necessary. Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone, or branch average. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers specifications, using maintenance menus. Maintains a dealership-prescribed standard for hours per customer repair order written." Understands and follows federal, state, and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc. Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor. Qualifications: * High school diploma or the equivalent. Ability to read and comprehend instructions and information. 1 year of experience in a dealership position. Ford experience preferred General knowledge of vehicle mechanical operations.. Sales experience preferred. Professional personal appearance. Excellent oral and written communication skills. All applicants must be authorized to work in the USA All applicants must perform duties and responsibilities in a safe manner * Schedule 10 hour shift, Weekend availability Monday to Friday & Holidays * Benefits: Health insurance, Dental & Vision, 401(k) Life insurance, Paid time off * Supplemental pay Commission pay Bonus pay
