Director of Client Success

Who We Are Xnurta, powered by SparkX, is an AI-powered ad management platform for brands, sellers and agencies, on Amazon and beyond. We deliver exceptional advertising performance through AI-powered ad technology, advanced analytics and expert services that give advertisers unparalleled advantages. Our technology enables both advertisers and our own experts to create customized advertising programs that consistently increases sales, saves time in campaign creation and optimization, and delivers consistent campaign performance. By providing advertisers with flexibility and transparency in how they want to utilize the best of AI and human intelligence, we empower them to customize the level of automation and granularity of their advertising strategies. Our Values Our core values are the foundation of our culture and the driving force behind our innovative approach to retail media advertising. Humble Excellence: Humility is the cornerstone of excellence. We emphasize respect for clients and stakeholders, aiming to educate, serve and foster strong relationships. Always Learning Mindset: Continuous adaptation and a growth mindset are crucial to our team, as there’s always more to learn and new ways to innovate. Extreme Accountability: Everyone is expected to take full ownership, ensuring communication of any obstacles while delivering results. Diverse Thinking: While expertise in Amazon Ads is valued, we also prioritize diversity in experiences, including backgrounds from brand, agency, tech and other industries. Customer Obsession: A relentless commitment to understanding and prioritizing our clients’ needs, ensuring exceptional service and value at every touchpoint to drive innovation and foster loyalty. Position Overview As the Client Success Director, you will set the strategic vision for client success at Xnurta, ensuring every customer achieves maximum value from our platform. You’ll lead a global team spanning North America and EMEA, defining scalable processes, and driving initiatives that strengthen client relationships, increase retention, and expand revenue opportunities. Acting as a key voice of the customer, you will partner with senior leadership across Product, Sales, and Marketing to shape our roadmap and continuously enhance the client experience. Key Responsibilities Strategic Leadership: Define and execute the long-term client success strategy, aligning with company goals for retention, growth, and customer satisfaction. Team Development: Build, mentor, and scale a high-performing Client Success organization; recruit, coach, and develop managers and individual contributors. Customer Growth & Retention: Guide the team to proactively identify expansion opportunities, including upsell and cross-sell, while reducing churn across enterprise accounts. Executive Client Engagement: Foster and maintain strong relationships with senior stakeholders at key agencies and brands, acting as an executive sponsor for strategic accounts. Process & Program Management: Design scalable onboarding, adoption, and success programs; implement metrics and reporting to track health, usage, and ROI. Cross-Functional Partnership: Collaborate closely with Product to communicate client needs, prioritize enhancements, and influence the roadmap; partner with Sales and Marketing to support revenue initiatives. Thought Leadership: Represent Xnurta in webinars, industry events, and high-profile client meetings, sharing expert insights on Amazon digital advertising and broader e-commerce trends. Escalation Oversight: Serve as the ultimate escalation point for critical issues, ensuring rapid resolution and a best-in-class client experience. Qualifications 7 years of experience in customer/client success, consulting, or strategic account management within digital advertising or AdTech SaaS. Deep expertise in Amazon advertising (Search/DSP) and familiarity with e-commerce platforms such as Walmart, Instacart, or Criteo. 3 years in a senior leadership role managing managers or large teams in a fast-growing environment. Proven track record of driving retention, growth, and operational excellence at scale. Strong executive presence with exceptional communication, negotiation, and relationship-building skills. High technical aptitude with the ability to translate complex product capabilities into client value. Strategic mindset with the agility to thrive in a dynamic, evolving startup setting. What We Offer Competitive salary and benefits package. A supportive and inclusive work environment. Unlimited PTO Opportunity to shape the future of client success at a fast-growing AdTech company. JOB CODE: 1000059 #J-18808-Ljbffr