IT Support Specialist

3 weeks ago

Las Vegas, United States GBANK Full time
Job DescriptionJob Description

SUMMARY

The IT Support Specialist will act as the primary on-location troubleshooting expert for GBank. They will be responsible for following up on a variety of IT issues (hardware, software, and employee related) to come to a quick and successful resolution. The IT Support Specialist will also be tasked with setting up new employees with the appropriate job-related hardware and software required for daily use.

ESSENTIAL DUTIES

1. Upholds, at all times, the Bank’s Core Values of: Integrity, Respect, Positive Attitude, Empowerment, Accountability, and Excellence.

2. Delivers on the Bank’s tagline of “Your Best Banking Experience – Ever” by reinforcing the application of superior customer service through own example along with appropriate follow through with involved customers and employees; actively participates in specific periodic meetings and presentations on this topic with all staff members.

3. Install, configure, and support workstation software, hardware, printers, and phones.

4. Analyze staff needs, identify vulnerabilities, boost efficiency and accuracy.

5. Implement applications and software upgrades, as well as performance troubleshooting.

6. Train employees on both software and hardware, troubleshoot, and provide technical support when needed

7. Experience working with Office 365, Azure AD, and Active directory.

8. Participation in onboarding and initial technology training on various pieces of bank used software.

9. Completes tasks as assigned by either the IT Analyst or IT Manager in implementing new IT projects for the bank. For example, Citrix Share file sharing solution, and or Video Conferencing.

10. Assists with bank website maintenance when necessary.

11. Assists with bank intranet maintenance when necessary.

12. Assists in the testing of disaster recovery plans for IT and Banking systems.

13. Reviews any requested software installations requested by employees prior to installation and provides recommendations to Computer Engineer.

14. Attends product due diligence calls and ongoing IT training meetings.

15. Special projects and other job duties as assigned.

SUPERVISORY RESPONSIBILITY

The position of IT Support Specialist is not responsible for the supervision of any employees

MENTAL DEMANDS

This position must be able to accommodate reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions.

MINIMUM REQUIREMENTS

• Associate degree in related field or equivalent, and or one to three years of IT related experience or equivalent education and experience.

• Advanced Knowledge of information technologies and their practical applications. Working knowledge of computer operating systems and networking technologies.

• Excellent written and oral communication skills. Ability to work with all levels of management. Strong organizational, problem-solving, and analytical skills. Acute attention to detail.

• Ability to manage priorities and workflow. Demonstrated ability to plan and organize projects and proven ability to handle multiple projects and meet deadlines. Ability to effectively present information and respond to questions.

• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

• Ability to work independently and as a member of various teams and committees.

• Proficient on Microsoft operating server systems, Microsoft Office suite of products and general IT infrastructure technologies.

• Ability to work on complex projects and exercise good judgment with general direction and minimal guidance to make timely and sound decisions.

• Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Ability to deal effectively with a diversity of individuals at all organizational levels.

• Must be able to sit for long periods of time, operate a computer, and telephone.

• This position requires writing, typing, speaking, listening, lifting (up to 50 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling, and reaching.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Management reserves the right to change this position description at any time according to business needs.


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