Patient Experience Representative I- ORL
2 weeks ago
*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)*
The Patient Experience Representative I will be responsible for:
- Check In / Check Out:
- Providing support for the front desk (check in/out, collecting co-payments, etc.) and covering as needed for the call center.
- Greeting and directing patients, families and visitors.
- Monitoring daily schedule and coordinating flow with clinicians/supervisor.
- Facilitating and directing communication with Financial Counseling.
- Patient Encounter Management:
- Providing positive and effective customer service that supports unit operations.
- Scheduling patient encounters and procedures to coordinate within and across providers, departments and institutions.
- Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues.
- Working closely with the Referral Coordinator, Administrative Associates, Nurses and Physician Assistants to ensure appropriate appointments are being scheduled in a timely manner.
- Obtaining required authorizations to compile patient and staff schedules.
- Provide cross-coverage in department call center, answering incoming calls, scheduling appointments and managing different scheduling work queues.
- Administrative:
- Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services.
- Providing routine clerical support as needed.
- High School Diploma / GED required; Bachelor’s degree preferred.
- Basic computer skills required.
- Previous customer service or administrative experience preferred.
- Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
- Ability to work with diverse internal and external constituencies.
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