Specialist, Brokerage Service Rep

4 weeks ago

Roanoke, United States Charles Schwab Full time
Position Type: Regular Your opportunity

Personal Choice Investment Services (PCIS) Participant Services works directly with Self-Directed Brokerage Accounts for retirement plans and health savings accounts. These are tax-exempt trust accounts that are established by plan participants within an employer-sponsored retirement plan (401K, 403B, etc).

The Participant Group Specialist will directly interact with a variety of clients including plan participants, trustees, TPAs, and advisors, through inbound and outbound calls, emails, chat and letters. This position is responsible for answering all client service and trading inquiries, as well as complex transactions and issue resolutions, often including interaction directly with Clearing or Advisor Services. The position is also responsible for mitigating risk through tailoring specific information to different layers of contacts associated with plans, maintaining knowledge from across multiple business divisions, and performing many analyst functions such as credit risk, trade reviews, quality assurance, and other projects. The individual will also act as an advocate of Charles Schwab and Self Directed Plan Services by recognizing prospects, describing the Self Directed Plan Service products, and may include a referral to any of the Sales groups. This position requires the ability to consistently perform to a high level performance and quality goals set by management based on the needs and expectations of our Corporate clients and plan providers. This unique position requires proficiency at handling standard investor service, clearing, trust, and RBS issues, as well as knowledge of retirement plans and specialized Self Directed Plan Services information. In addition, the Specialist must be able to multitask and work on several different assignments simultaneously, and also have the flexibility to shift tasks or assist other areas of RBS as needed.

Responsibilities:

  • Provide World Class client service via phone, email and chat, while establishing and cultivating relationships
  • Process service inquiries as well as equity, option, and mutual fund transactions
  • Adhere to all company policies and procedures
  • Follow all Enlighten Standards
  • Contact Participants/Advisors/Trustees by phone or email to resolve Back Office issues
  • Process and create applicable cases through various workflows
  • Mitigate risk including following all trading policies and procedures, and escalating appropriately to management
  • System cleanup projects
  • Call out campaigns
  • Attend and participate in Team Meetings and Huddles
  • Miscellaneous tasks as assigned by management
What you have
  • Active series 7 & 63/66 licenses are required (may be obtained under a condition of employment - within 6 months)
  • Six months Client Service experience preferred
  • Three to six months Trading experience preferred
  • Outstanding communication, listening and analytical skills
  • Possess a sense of urgency and commitment to provide the highest level of service to Schwab clients.
  • Ability to recognize client's needs quickly and respond to those needs in a courteous and professional manner
  • Ability to accurately determine client needs and achieve problem resolution
  • Recognizes opportunities for improvement and recommends changes in current processes or procedures to enhance personal and organizational effectiveness and efficiency
  • Capable of maintaining a professional attitude and exhibiting emotional intelligence
  • Knowledge of the securities industry
  • Strong Technical skill with the ability to quickly assimilate and understand the systems used throughout the company
  • Proficient typing skills and using Schwab Systems.
  • Capable of handling an ever-changing environment
  • Adept at teamwork across multiple locations

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

  • 401(k) with company match and Employee stock purchase plan
  • Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
  • Paid parental leave and family building benefits
  • Tuition reimbursement
  • Health, dental, and vision insurance

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