Sr National Account Mgr, Embedded Payments

Overview Make banking a Fifth Third better We connect great people to great opportunities. Discover a career in banking at Fifth Third Bank. Responsible for the day-to-day interaction, operations, and management of the largest clients within the Newline Group, including program managers, industry leading payment processors, ISOs, Payment Facilitators, and key strategic partners on an elevated level. This position requires technical and interpersonal skills and the ability to form strong partnerships with internal and external stakeholders. Provide proactive and consultative support and be an expert in understanding partner use cases, pain points, and challenges. The ideal candidate has prior experience managing partner integrations in a fast-paced environment. Key partner in managing issue resolution, product enhancements and advocating for the client with internal stakeholders at the Bank, including senior management, risk departments, IT, and operations/accounting. Also responsible for executive communication, process improvement, conducting certain risk management and operational responsibilities and partnering with external vendors on existing and new payment opportunities. Participate in organic growth strategies and opportunities; assist in evaluating opportunities, as needed, and play a role in the subsequent integration, management, and growth plans for new business. Risk and Compliance The role is responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures. Accountable for always doing the right thing for customers and colleagues, and ensuring that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. Essential Duties and Responsibilities Manage the largest existing and new clients within the Newline Group who have technical integrations. Manage and assist clients with solutions and enhancements for their programs. Implement program changes and work closely with a variety of business partners to bring the product/program to market. Manage change for clients including marketing requests, technology, and functionality rollouts for products/programs and services. Identify opportunities to improve integration processes and client experience. Gather client feedback and share with cross-functional teams to influence future roadmap decisions. Participate in the development and maintenance of the strategic plan for the department. Work with cross-functional teams of internal and external business partners on complex issues related to product development, implementation and ongoing servicing. Deliver timely resolution of issues in partnership with business partners such as Product/Engineering, Program Management, Legal/Compliance Risk, Accounting, and other related teams. Conduct research on competitor practices to ensure that our program's products and services are competitive in terms of features and pricing, and that quality service is being provided. Ensure that our programs are designed and managed to minimize both financial and reputational risk to the Bancorp. Monitor industry trends, including reading industry periodicals, websites and other materials necessary to be an industry expert. Supervisory Responsibilities May be asked to lead/mentor other team members. May have responsibility in the future for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and providing challenging opportunities that enhance career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments. Minimum Knowledge, Skills and Abilities Required Bachelor's degree with an emphasis on Business, Finance or an equivalent combination of education and experience Minimum 6-8 years' experience in Banking or Account Management or Payments Technology Industry knowledge of payments, fintech, and compliance framework Ability to understand, visualize, and document clients product construct and how it aligns with Newlines technology stack for processing payments Knowledge of SFTP, API, webhooks, data formats, and related standards Willingness to learn new technologies, product features, and functionality Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame Self-motivated and team-oriented; works with minimal supervision Capacity to quickly develop deep technical understanding of mobile wallet and digital payment processing, technology and capabilities Broad understanding of the Payments industry and supporting business systems Highly skilled in Windows-based software programs (Outlook, Word, Excel, PowerPoint) Excellent analytical, presentation, written and oral communication skills Benefits and Compensation At Fifth Third Bank, we understand the importance of rewarding our employees. Our Total Rewards offering includes a differentiated compensation package and comprehensive benefits. Benefits: Our programs include comprehensive medical, dental, and vision coverage; a 401(k) plan and employee stock purchase plan with a generous employer match; flexible paid time off; comprehensive leave programs; and wellness benefits. For additional details, please contact your recruiter. Compensation: The base salary for this position reflects the range for roles within this pay grade across the US. Individual salaries within this range will vary based on role, relevant skillset, experience, education, and geographic location. This role is eligible to participate in an incentive compensation plan based on company, line of business and/or individual performance. Sr National Account Mgr, Embedded Payments Total Base Pay Range 80,500.00 - 169,100.00 USD Annual Our Total Rewards include comprehensive benefits and differentiated compensation offerings to help each employee be their best. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on the 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. Location Chicago, Illinois 60606 EEO Statement Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. #J-18808-Ljbffr