Sr. Analyst, Loyalty Strategy

5 days ago


Atlanta, United States Home Depot Management Company, LLC Full time
Position Purpose:

The Senior Analyst, Loyalty Strategy will be pivotal in shaping the future of The Home Depot loyalty programs through a focus on Growth & Innovation. The role will be responsible for driving customer-centric growth strategies, identifying new innovative opportunities, and evaluating new ideas to enhance our loyalty program value propositions.

Key focus areas include:

? Conduct comprehensive research to gain insights into customer needs, preferences, and behaviors

? Perform competitive benchmarking to identify market trends and competitive landscape to inform strategic decision-making

? Lead cross-functional teams in brainstorming and exploring new ideas to enhance the loyalty value proposition

? Develop robust business cases and financial models to evaluate the feasibility and potential impact of new initiatives

? Collaborate with Online, Product Management, Marketing, Finance, Analytics, and Operations to evaluate potential solutions

Key Responsibilities:
  • 50% Lead all phases of a project's life cycle including defining the business need, establishing criteria and business requirements, understanding the impact to the business and designing and rolling out the project
  • 25% Serve as a subject matter expert and perform research and/or analysis within assigned projects or category of business
  • 25% Establish and report on metrics of assigned projects or categories to gauge business value
Direct Manager/Direct Reports:
  • Reports to Manager/Sr. Manager
  • No associates report to this role on a permanent basis, but requires the technical leadership of a project work team: may select team members and assess capabilities, provide technical training, provide information necessary to meet work, project or program objectives, evaluate program or project performance.
Travel Requirements:
  • Typically requires overnight travel less than 10% of the time.
Physical Requirements:
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.
Preferred Qualifications:
  • Bachelors Degree
  • Experience in finance, strategy, or consulting preferred
Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
  • No additional education
Minimum Years of Work Experience:
  • 3
Preferred Years of Work Experience:
  • No additional years of experience
Minimum Leadership Experience:
  • None
Preferred Leadership Experience:
  • None
Certifications:
  • None
Competencies:
  • Strong project management skills, including strong process orientation, ability to work and lead cross functional teams, strategic thinking and creative problem solving skills.
  • Analytical; Extensive knowledge of statistical methods and modeling
  • Ability to establish priorities and procedures for accomplishing work within established deadlines; ability to lead multiple projects and manage toward deadlines and deliverables
  • Strong communication and presentation skills, including ability to interact at Officer level; ability to negotiate and persuade
  • Proven success in increasing management roles handling multiple projects with competing deadlines.
  • Ability to assimilate extensive amounts of detailed data, analyze and summarize vast amounts of information as well as understand all of the detail supporting the analysis.


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