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Analyst - Business Analyst

2 months ago

Suitland, United States Quadrant Inc Full time

Job ID: 24-02718

Business Analyst
Suitland, MD (Hybrid)

MUST:
Must have an Active Top Secret Clearance with SCI eligibility
Experienced Business Analyst
2+ years' experience.
Knowledge of IT technical support
MS Office (specifically PowerPoint, Excel, Word)
MS Project (nice to have, but not a deal-breaker)
Basic business acumen
Basic data analysis
Great analytical, critical thinking and problem-solving abilities.
Superior presentation and negotiation skills.
Strong management and organizational skills.
Adaptable and capable of working in fast-paced environments.
Excellent written and verbal communication skills.
Must be able to work independently with little to no oversight
Bachelor's Degree or higher in Information Technology/Cyber Security or similar field.

DUTIES:
Communicate with client's leadership regarding requirements and be able to (along with the PM) act as a liaison between leadership and the team
Basic understanding of defining business systems, creating outlines and workflow diagrams, and presenting plans for accomplishing tasks
High energy and enthusiasm will help the team to function as a more cohesive unit
Basic Understanding/Experience with Agile methodologies
Feel comfortable discussing project requirements with high-level client's leadership and ensuring the team work together to complete tasks
Clearly communicate requirements with the team and make sure everyone understands the intent
Coordinate efforts with the PM and tap into the proper talent on the team to ensure the project/task is completed on time
Scrum Master training is a plus. Strategic planning, providing structure to the team, better integrating individual skills to projects and tasks, providing incremental feedback to promote progress, etc.
The client has a Business Intelligence site that tracks Help Desk statistics. The BA will be the first-line supervisor for the Help Desk, take those statistics and convert them to useful information for reports to the field. These reports track user data, Maritime Analytic Support System (MASS) user account numbers and trends, categories of support tickets, etc.
Working with the development team to test functional components of the MASS system, tracking and testing bug fixes and reporting status in Teams meetings
Basic SharePoint is a plus, nothing too heavy. Knowing simple design, uploading files and videos, linking sites to other sites, most things one could learn from an afternoon surfing YouTube.
Assisting the Tech Writer, if needed, to document any requirements
Project Management support tasks, i.e., compiling Monthly Progress Reports, Program Management Reviews to a wider client's audience, participating in meetings, etc.
Collaborate with client's leadership on needs and priorities
Collect and analyze helpdesk data, streamline operations
Act as a liaison between the client and the Help Desk
Record and analyze helpdesk ticket metrics, track call volume, etc....
Manage future MASS Helpdesk SharePoint site, post videos, etc....
Be aware of MASS bug fixes and change request status
Prepare Monthly Status Reports to the customer (include metrics pertaining to invoicing, schedule, technical progress, deliverable status, risk information related to the task, and up to date WBS)
Prepare Periodic Monthly Reviews for a wider client's audience
Send system outage reports to the field (initial within two hours of outage and a final report within 24 hours of outage resolution).
Work with the Tech Writer to ensure timely submission of deliverables Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.