Membership Director

3 weeks ago

Reynoldsburg, United States YMCA OF CENTRAL OHIO Full time
Description

  • Thinks, acts, communicates and behaves as a cause-driven leader and role model for other staff and members when it comes to desired staff behaviors and healthy living practices.
  • Assists the Executive Director in directing the volunteer activities (policy and program) of the branch.
  • Represents and promotes the YMCA in the local community.
  • Develops, maintains, and models collaborative and positive working relationships with community agencies, other organizations, and businesses in the service delivery area.
  • Oversees the hiring, training, and supervision of membership staff and volunteers.
  • Maintains a leadership presence at the Welcome desk so as to effectively role model welcome desk and enrollment best practices and to coach staff in both functional areas.
  • Develops, manages, and monitors the branch membership budget and meets or exceeds budget targets.
  • Develops and directs high quality relationship-based member engagement strategies. Models relationship-building skills (including Listen First) in all interactions with staff, volunteers, members, and the community.
  • Fosters a climate of innovation to develop member-focused programs which support the Y mission, goals, and strategies.
  • Directs branch marketing and communication efforts to effectively communicate benefit to
    the community.
  • Serves as a member of Y management and supports the overall objectives of the YMCA.
  • Leads continuous improvement efforts focused upon established key Association benchmarks.
  • Collaborates with the branch executive director and management team to ensure the safe and responsible operation of the Y including rotating responsibilities for overall facility supervision and program coverage.
  • Works with the Branch Executive Director on day-to-day operations, special projects and annual campaign, and helps monitor branch programs and services to ensure they are of high quality and meeting the needs of members and program participants.
  • May assume acting Executive Director responsibilities when asked to by the Executive Director.
  • Performs duties in the branch as assigned (building coverage, special events, etc.).
  • Requires staff to adhere to policies and procedures related to abuse risk.
  • Responds quickly to policy and procedure violations using the organization's progressive disciplinary procedures.
  • Responds seriously and confidently to reports of suspicious and inappropriate behaviors.
  • Follows mandated reporting requirements.
  • Communicates to all staff the organization's commitment to protecting their youth from abuse.
  • Ability to work effectively with diverse groups and viewpoints from all social and economic segments of the organization and community. A commitment to diversity, equity, inclusion, and anti-racism is expected from our staff
SUPERVISORY RESPONSIBILITIES:

Directly supervises 2-25 employees in the membership department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, screening, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Requirements

QUALIFICATIONS:
  • Bachelor's Degree or equivalent from four-year college or university in human services, social services, business or equivalent preferred, and five years of YMCA professional experience; or equivalent combination of education and experience.
  • Passionate belief in the Y's cause of nurturing the potential of all youth, supporting healthy living for all people and finding ways to help and support our neighbors.
  • Ability to direct membership sales and retention functions through supervision of staff and volunteers, development and monitoring budget, internal communications, and program and small community development.
  • Experience in management and development of volunteers.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  • Proven track record of developing authentic relationships with others.
  • Ability to foster a collaborative team approach to solving challenging situations.
  • Ability to establish and maintain collaborations with community organizations.
  • YMCA Multi-Team or Branch Leader certification should be obtained within 12 months.
  • CPR, First Aid, AED and O2 certifications must be obtained within 90 days.
  • All staff must complete the Y's safety training through their Kronos checklist and all applicable paperwork in the checklist prior to their first day of work.

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