Inside Sales Representative

3 weeks ago

Jacksonville, United States ADT Full time
*Company Overview:*

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we._ _Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT

_Check out more about life at ADT _here.
*_Company Overview:_*
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we._ _Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck.

#WeAreADT
_Check out more about life at ADT _here.

*_Position Summary:_*

Sales Agents receive inbound telephone calls (no outbound calling) as a result of various ADT marketing and partner campaigns. Engage with interested Security and Smart Home customers to close sales, retain existing customers who are moving, and schedule install appointments with our ADT Field employees.

* Answer new and existing customer phone calls while following sales processes.
* Assist existing customers with their moving process including disconnecting their current service and assuming the sale at the new address.
* Overcoming objections to gather leads and secure sales in the new home.
* Consultatively work with customers to close sales by gathering information, determining needs and scheduling installation appointments.
* Ensure customer satisfaction by determining needs and transferring calls to the appropriate party for resolution, performing follow-up including quotes, information requests, etc.

*_Experience:_*

* One year of sales and/or retention experience preferred.

*_Skills:_*

* Proven sales ability and closing skills.
* De-escalation skills to ensure callers receive the best customer experience.
* Strong listening skills used to conduct needs analysis.
* Application skills to use what you learn on the call to overcome sales objections.
* Excellent problem solving and communication skills.
* Ability to multi-task while speaking to prospects.

*_ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more._*

Work setting:
* In-person

Work Location: In person

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