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Appliance Installation and Repair Technician

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Newington, United States Best Buy Full time

Job DescriptionAs an Appliance Installation and Repair Technician, you'll travel to customers' homes to diagnose, disassemble, and repair large products. You'll help provide services that exceed customer expectations and ensure orders are completed in a manner that maximizes profitability. You'll provide a seamless customer experience by giving advice on products and services. This includes performing complex work, evaluating the severity of device issues and de-escalating difficult client interactions as needed. You'll fulfill appointments both individually and as the leader of a two-person crew. Internally, we refer to this role as a Repair Double Agent.What you'll doPrepare customers' products for repair in the homeManage routes, part orders and returns to avoid excessive costs and lossesPerform triage, manage client expectations, keep work orders up to date and close orders in an accurate and timely mannerOffer alternative solutions when customers choose not to continue with their repairManage inventory and vehicle maintenance in partnership with other team membersProvide feedback and training opportunities to your teamBasic qualificationsExperience actively using and learning about home theater and appliance products6 months of experience delivering, installing or repairing consumer electronic products1 year of experience in a customer service or in-home services environment1 year of experience in an electronics industryAbility to work a flexible schedule, including holidays, nights and weekendsCurrent, valid driver's licenseMust be at least 21 years oldHave and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)Acquire and maintain any state or local licensing, as required, within 90 days of hireAble to lift 75 pounds with or without reasonable accommodation and up to 150 pounds with helpPreferred qualificationsCustomer service experience, including resolution of complex issuesWhat's in it for youWe're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.Our benefits include:Competitive payGenerous employee discountPhysical and mental well-being supportAbout usAs part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™Best Buy is an equal opportunity employer.Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.BenefitsBest Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide. Eligibility may vary.