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Support Engineer

4 months ago

Provo, United States Global Channel Management Full time

Support Engineer needs 7 + years experience

Support Engineer requires:

•Linux skills (should know all Linux commands- mainly awk, sed, ps, lsof, netstat)

• Scripting skills are plus (bash, python)

•Troubleshooting skills

•Databases

•Standard RPE and excellent communication skills both written and verbal.

•Strong Linux skills

•Experience w/ Python for task automation

•Good communication skills

•Experience with Incident management processes

•Oncall support is required

•Strong Linux troubleshooting skills

•Task automation experience in any programming language

•Practical experience of at least one pillar of observability (metrics, logs s or traces)

Exhibit working knowledge in at least ONE of the following areas

•SQL

•REST services (API)

•Load balancing and networking

•Performance troubleshooting and resolution

•Confident collaboration skills

Desired Skills

•Python development for task automation

•Experience with site reliability engineering practices, like service level objectives (SLOs), error budgets, blameless postmortems, toil reduction

•Prior experience creating operational dashboards (Splunk, Grafana, etc)

•Experience administering and/or supporting ServiceNow