Senior General Liability Claims Analyst

Senior General Liability Claims Analyst (Remote) We are seeking a seasoned Senior General Liability Claims Analyst to join our in‑house Legal department. This role is responsible for independently managing and adjusting a wide range of general liability claims, including customer injury, property damage, and product liability matters. The ideal candidate will bring deep claims handling expertise, a customer‑centric approach, and a collaborative mindset to work cross‑functionally with internal teams and external stakeholders. A day in the life The ideal Sr. GL Claims Analyst is motivated, results‑oriented and committed to providing outstanding customer service every day in a self‑insured and self‑administered claims environment. Responsible for all aspects of claim handling including customer service, investigation, evaluation, negotiation, and administration. Provides support for attorney‑represented pre‑litigation claims. Assists with other claims‑related support, investigations, regulatory matters, subpoenas, discovery, and invoicing. You own this if you have Minimum of 7+ years of experience as a general liability claims analyst/examiner Minimum of 5+ years of experience working in customer service Knowledge of tort, contract/indemnity and insurance issues, as well as medical and legal terminology Prior experience with self‑insured, self‑administered employer preferred Strong computer skills with general understanding of Microsoft Office and Outlook, and other Risk Management or claims or legal document management systems Excellent oral and written communication skills Understanding of retail and the service environment of Nordstrom Ability to take responsibility and exercise good judgment consistent with Nordstrom’s high ethical standards Ability to work effectively in a team environment and establish working relationships with colleagues Excellent time‑management skills, ability to manage a high‑volume case load and meet deadlines in a fast‑paced environment Proven analytical and organizational skills with robust attention to detail Strong Professional, trustworthy, and reliable Ability to handle confidential information with respect and integrity Expert in working in a team environment and independently Investigation skills Benefits Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources A few more important points. The job posting highlights the most critical responsibilities and requirements of the job. It’s not all‑inclusive. There may be additional duties, responsibilities and qualifications for this job. Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Pay Range Details California: $69,500-$132,000 Annually, Colorado: $69,500-$115,000 Annually, Connecticut: $69,500-$132,000 Annually, Hawaii: $69,500-$115,000 Annually, Illinois: $69,500-$115,000 Annually, Maryland: $69,500-$132,000 Annually, Massachusetts: $69,500-$132,000 Annually, Minnesota: $69,500-$115,000 Annually, Nevada: $69,500-$115,000 Annually, New Jersey: $80,000-$132,000 Annually, New York: $69,500-$132,000 Annually, Rhode Island: $69,500-$115,000 Annually, Washington: $69,500-$132,000 Annually, Washington D.C.: $80,000-$132,000 Annually. The position may be eligible for performance‑based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Finance and Sales Industry Retail #J-18808-Ljbffr