Service Advisor

4 weeks ago

Hartford, United States Bertera Subaru of Hartford Full time

Are you looking to jump-start your automotive career?  Customer focused and self-motivated? _ BERTERA SUBARU OF HARTFORD_ is looking to add a SERVICE ADVISOR to their dynamic team at our new high-volume state of the art facility. Competitive compensation and top pay for top performers.100K earning potential

If you are motivated to grow your automotive career and enjoy working with people in a fast-paced environment – apply today

AUTOMOTIVE SERVICE WRITER ADVISOR JOB DUTIES:

  • Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
  • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
  • Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
  • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
  • Maintains automotive records by recording problems and corrective actions planned.
  • Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

AUTOMOTIVE SERVICE WRITER ADVISOR SKILLS AND QUALIFICATIONS:

Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management

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