Junior Sales Support

3 days ago

buffalo, United States PLS 3rd Learning Full time

PLS 3rd Learning is an education technology company that provides innovative solutions that help educational institutions streamline their operations and achieve their goals. Our platforms are trusted by thousands of users, and we are committed to delivering exceptional value and service to our partners.


We are seeking a motivated and detail-oriented person to join our dynamic team. In this role, you will support our Revenue Operations team in streamlining our sales processes, leveraging Salesforce to enhance customer relationship management, and help improve operational efficiency. This is an excellent opportunity for a recent graduate or someone early in their career to gain hands-on experience in revenue operations at a fast-growing SaaS company.

Key Responsibilities

Data Management:

  • Maintain and update CRM system with accuracy and completeness while preserving the integrity of our data and processes
  • Create, track, and process renewals, customer data changes, and order documentation


Support:

  • Provide administrative support to the sales team, including managing sales documentation and customer data changes
  • Read and listen carefully to understand requests for action from internal and external customers; react positively and respond promptly while fully resolving requests


Process Improvement:

  • Support the implementation and optimization of sales processes and workflows
  • Assist in the documentation and training of new processes and tools


Technology and Tools:

  • Support integration and management of sales and marketing tools
  • Assist in troubleshooting and resolving technical issues related to RevOps systems


Cross-Functional Collaboration:

  • Work closely with various teams to ensure alignment and collaboration across departments
  • Participate in regular team meetings and contribute to strategic discussions


Qualifications

Education:

  • Bachelor’s degree in Business, Finance, or a related field


Experience:

  • 0-2 years of experience in sales or revenue operations, business analysis, or a related role such as administrative or sales assistant
  • Proficiency in MS Office suite (Outlook, Excel, Word, SharePoint)
  • Experience with CRM systems (e.g., Salesforce, HubSpot) is a plus


Skills:

  • A strong attention to detail and accuracy in data entry and documentation
  • An analytical mindset with the ability to interpret data and generate insights
  • A high-level work ethic while remaining organized, flexible, and adaptable
  • The ability to multi-task, prioritize, and accept new projects, responsibilities, and duties as they arise, working independently as well as part of a team
  • Excellent communication skills, both written and verbal
  • Pride in professional growth, seeking out and capitalizing on opportunities to learn
  • Effective time management skills, self-motivated, and produces quality work that meets deadlines
  • Strong customer service orientation, organizational skills, and interpersonal skills


PLS 3rd Learning is an equal opportunity employer and uses E-Verify to confirm the identity and employment eligibility of all new hires.

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