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Customer Advocate II

2 months ago

Lombard, United States Health Care Service Corporation Full time

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.
Job Summary

Under supervision, this position is responsible for working on the phone all day responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include conducting research. Spending approximately 90% of the scheduled time on the phone according to business need. Complete complex adjustments as assigned.

JOB REQUIREMENTS:

* High school diploma OR GED.

* 1 year of customer service experience

* Experience evaluating customer situations, making decisions, and responding quickly to questions.

* Data entry and/or typing experience

* Interpersonal, clear and concise verbal and written communication skills and independent decision making skills.

* Analytical and organizational skills

* Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of tome with scheduled breaks

* Must not currently be on disciplinary action for attendance, productivity, quality or code of conduct

PREFERRED JOB REQUIREMENTS:

* Knowledge of Life insurance

* Experience with insurance

* Multi-lingual

* PC Proficiency in Microsoft Word and Excel

THIS IS A FLEX ROLE WORKING 3 DAYS IN THE OFFICE AND 2 DAYS FROM HOME

#LI-HYBRID

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process

HCSC Employment Statement:

We are an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range
$17.20 - $27.15