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Inside Sales Representative/Dispatcher

2 months ago

Roanoke, United States Chandler Concrete Company Full time
Responsible for assisting walk-in customers at the masonry products store to include taking orders, providing estimates and quotes and handling special orders with vendors as appropriate.

DUTIES AND RESPONSIBILITIES:

DUTIES AND RESPONSIBILITIES:
* Process orders for masonry/hardscape products and materials from customers.
* Provide estimates and quotes for masonry products/hardscape and materials for customers.
* Coordinate special orders directly with Customer Service Manager.
* Assist customers with questions about location, availability and prices of ALL masonry products and materials.
* Operates cash register to complete sale with customer to include cash and credit sales.
* Maintain inventory of product specification and promotional materials.
* Perform general housekeeping duties in showroom as needed to include dusting of shelves, organizing stock, sweeping floors… Open Store at @7:30AM.
* Assist with taking inventory of products as needed.
* Coordinate the efficient and safe delivery of products from plant to customer locations and branch locations.
* Receives customer order from order taker or telephone call.
* Probes customer for information to determine proper quantity, product, delivery time and job site location for each order. Also makes note of any special or unusual customer requests.
* Suggests value-added products to customers to enhance product performance based on the nature of the customer’s job.
* Enters the customer order timely, accurately, and completely into the NetSuite System.
* Generates accurate and complete delivery tickets to the yard &/Or driver in a timely manner.
* Monitors truck status on a constant basis to ensure customer satisfaction and maximum equipment and labor utilization. (Making sure trucks are loaded to capacity.)
* Communicates with sales to get/give information regarding scheduling of plants and equipment to meet customer needs.
* Adjusts dispatch schedule as needed to reflect current and accurate information.
* Other duties as assigned by manager or another member of management
* Attend Product Information Seminars to expand knowledge.

QUALIFICATIONS:
* Minimum 5 years of work experience in masonry products or construction related business of which at least 3 years should have been in retail and/or contractor sales.
* High school diploma or equivalent required. Prefer AA degree in construction related field.
* Demonstrated ability to work with computers and basic Microsoft software including Excel, MSWord and Outlook. Data entry experience is required.
* Demonstrated experience working independently.
* Demonstrated experience of good written and oral/interpersonal communication skills.
* Prefer knowledge of Southside VA & Piedmont NC building market with some relationships established with contractors, developers and builders.
* Must be able to read, write and speak English

PHYSICAL DEMANDS:
* Frequent extended periods of standing and walking on a level concrete floor.
* Occasional periods of sitting in chair.
* Ability to lift and carry up to 94 lbs.
* Occasional/frequent bending, stooping, kneeling and climbing.
* Occasional reaching, grabbing, pulling and pushing.

ENVIRONMENTAL CONDITIONS (PERSONAL PROTECTIVE EQUIPMENT IS PROVIDED WHERE NECESSARY OR REQUESTED):
* Majority of job duties are performed indoors in climate-controlled environment.
* Occasional exposure to extremes in temperature, moisture, dust and noise.'

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Paid time off
* Vision insurance
Experience level:
* 5 years
Shift:
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person

Education:
* High school or equivalent (Required)

Experience:
* Dispatching: 2 years (Preferred)
* Sales Experience: 5 years (Preferred)
* Customer Service: 5 years (Required)

Ability to Relocate:
* Roanoke, VA 24012: Relocate before starting work (Required)

Work Location: In person

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