Account Representative

Salary: $18.07 HourlyLocation : Henderson KY 42420, KYJob Type: Full-TimeJob Number: 24-00014Department: Finance DepartmentDivision: TreasuryOpening Date: 04/30/2024Job DescriptionMINIMUM QUALIFICATIONSHigh school diploma or GED; supplemented by vocational/technical training in secretarial sciences, computer programming or accounting; supplemented by one (1) year previous experience and/or training involving customer service and clerical work; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Essential FunctionsClass Code 0306 CITY OF HENDERSON, KENTUCKY CLASSIFICATION SPECIFICATIONCLASSIFICATION TITLE: ACCOUNT REPRESENTATIVEPURPOSE OF CLASSIFICATIONThe purpose of this classification is to establish and maintain customer records for the city's water and sewer, electric and gas utilities, and sanitation service, to process related payments, and to respond to inquiries and complaints from customers, as well as to perform various clerical duties involving receptionist, customer service, account billing and collections, purchasing, and/or data-entry work.ESSENTIAL FUNCTIONSThe following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.Establishes new utility services; assists new customers to initiate service; schedules turn-on.Establishes and updates customer account files; requests initial and final bills; completes read-in and read-out forms and customer account cards; establishes phone and automatic read-in service.Posts information in utility accounts and data-base files on meter cut-ons, cut-offs, reconnections, and service adjustments for customer accounts.Calculates advance payments and penalties; provides duplicate bills; generates bills for returned checks; and posts adjustments to bills.Responds to inquiries and complaints from customers and the general public regarding location of utility meters, status of payments, fee schedules, billing procedures, and service information from other utility companies.Writes check tickets for complaints on utility readings and possible utility leaks; writes letters of credit for customers; responds verbally or in writing to utility inquiries.Contacts various utility departments for initiation and reconnection of service, meter readings, and removal of meters from designated properties.Posts meter readings on utility tickets; prints read-in and read-out tickets; posts utility charges to billing control sheets; and prints and/or copies utility bills, read-in and read-out notices, service vouchers, and other forms.Receives and processes payments for utility accounts, ad valorem property taxes, city licenses and permits, parking tickets, and others.Enters computer data and runs reports related to fuel usage, city work orders, customer information and account data.Sorts checks; puts in numerical order.Maintains and labels utility account registers.Completes sanitation cards for service interruption and changes.Performs computer inquiries to verify customer names and addresses and to obtain account information needed by various departments.Operates computer terminal, printer, typewriter, facsimile, copier, calculator, and telephone in performing customer service duties.Maintains files for customer accounts, work orders, utility cards, vouchers, and other documents.Makes payment arrangements and applies vouchers from agencies to utility accounts.Maintains regular and predictable in person attendance during regular business hours of the City of Henderson is required.Must undergo and successfully complete drug test and alcohol screening prior to employment and undergo and successfully complete future drug test and/or alcohol screening pursuant to the City's Drug and Alcohol policy.ADDITIONAL FUNCTIONSPerforms related duties as required, necessary, or assigned.MINIMUM QUALIFICATIONSHigh school diploma or GED; supplemented by vocational/technical training in secretarial sciences, computer programming or accounting; supplemented by one (1) year previous experience and/or training involving customer service and clerical work; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. PERFORMANCE APTITUDESData Utilization: Requires the ability to calculate and/or tabulate data. Includes performing subsequent actions in relation to these computational operations. Human Interaction: Requires the ability to apply principles of persuasion and/or influence over others in a supervisory capacity.Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions. Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.Functional Reasoning: Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria.ADA COMPLIANCEPhysical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.Sensory Requirements: Some tasks require the ability to perceive and discriminate visual cues or signals. Some tasks require the ability to communicate orally.Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.This job description does not constitute a contract of employment. Any oral or written statements or promises to the contrary are hereby expressly disavowed and should not be relied upon by any prospective or existing employees. This job description is subject to change by the employer (the City of Henderson) at the discretion of the employer, or as the needs of the employer and/or requirements of the job change. The City of Henderson explicitly reserves the right to modify any of the provisions of this job description at any time and without notice. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties or essential functions does not exclude them from the position if the work is similar, related, or a logical assignment to the position.Benefits include but are not limited to:Health InsuranceGroup Life InsuranceDental InsuranceVision InsuranceCancer InsuranceDisability InsuranceAccident InsuranceCritical Illness InsuranceRetirementPaid time off includes, but is not limited to:VacationSick timePersonal time (full time employees only)Holidays (for eligible employees)Benefits are subject to change