Service Advisor

3 weeks ago

Salem, United States Jobot Full time

This Jobot Job is hosted by: Omar Benabicha
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $25 - $40 per hour

A bit about us:

We are a premier company in North America, specializing in selling and servicing unique equipment. Our dedication lies in empowering businesses to operate safely and efficiently, even in the most challenging locations.

Apply to learn more

Why join us?

Great pay + benefits
Excellent work culture
Upward mobility

Job Details

Responsibilities:

Greet customers, complete equipment intake, and prepare internal documents
Consult with technicians and the Service Manager about needed repairs and
alternative solutions
Answer customer questions about service outcomes and consult with technicians
when necessary
Prepare and present customer quotes
Assist customers with warranty claims and scheduling future service needs
Inform customers about potential cost-saving options
Basic technical troubleshooting skills (electric/ hydraulic/ mechanical)
Assist in scheduling workflow
Make minor repairs and assist technicians where necessary
Clearly explain the technician's repair recommendations to the customer
Informing customers of changes in service or when their equipment is ready to
be picked up
Assist with final prep and cleaning before release to the customer
Collaborate with Parts and Technical Support Teams.

Cultivate relationships with customers, coordinating service activities, and providing transparent communication regarding job scheduling, invoicing, and future repair needs.
Develop and implement effective Service Department processes to ensure customer satisfaction.
Set annual goals and budgets for the Service Department in alignment with organizational objectives.
Promote the sharing of best practices and standard processes within the Service Department.
Oversee the work order closing process, ensuring accuracy and appropriateness of parts and labor.
Manage scheduled service maintenance plans and annual safety inspections.
Collaborate with the Marketing department to promote service offerings.
Coordinate with the Warranty Administrator to ensure appropriate actions are taken.
Lead and manage Supervisors and Technicians, providing performance evaluations, coaching, and training.
Foster a safety culture within the Service Department, investigating accidents and preparing reports.
Manage shop tools, fleet inventory, and parts stocking levels.
Requirements:

Technical knowledge of heavy equipment or similar machinery.
Experience in Service Department operations.
Proficiency in electrical and hydraulic diagnostics.
Strong leadership and communication skills.
Demonstrated ability to deliver exceptional customer service.
Proficiency in computer software, Salesforce experience preferred.
Valid driver's license with a clean record.
Strong problem-solving and math skills.
Ability to analyze internal reports and manage high-volume workflow.
Experience in Parts Distribution is a plus.
Ability to work in a fast-paced environment with a sense of urgency.
Desired Qualifications:

IPAF certified
CPR/AED certification
Class 7 forklift (telehandler) certification or willingness to train.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

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