Experienced Service Advisor

4 weeks ago

WinstonSalem, United States North Point Chrysler Jeep Dodge Ram Full time

Job Title: Experienced Service Advisor

About Us:

North Point CDJR is a reputable and customer-centric car dealership committed to providing top-notch automotive solutions to our valued customers. With a passion for automobiles and a dedication to outstanding service, we have earned a strong reputation in the automotive industry. We are currently seeking an experienced Service Advisor to join our team and help us continue delivering exceptional service to our clients.

Job Description:

As an Experienced Service Advisor at North Point, you will play a pivotal role in ensuring customer satisfaction by delivering high-quality service and maintaining our commitment to excellence. You will be responsible for assisting customers with their vehicle service needs and facilitating a seamless and pleasant service experience, recognizing that positive surveys from customer experiences are a testament to our success.

Key Responsibilities:

  • Greet customers and promptly assess their service needs.
  • Provide detailed information on vehicle maintenance and repair options.
  • Schedule appointments and maintain a well-organized service schedule.
  • Ensure accurate documentation of customer information, vehicle concerns, and service requests.
  • Communicate effectively with the service technicians to ensure the efficient and timely completion of repairs or maintenance.
  • Provide cost estimates and inform customers of potential service options.
  • Keep customers informed about the status of their vehicle service.
  • Address customer inquiries, concerns, and complaints with professionalism and resolution, recognizing the impact of positive surveys on our reputation.
  • Promote and upsell additional services and maintenance packages when appropriate, aiming for customer satisfaction and positive feedback.
  • Assist with warranty claims and maintain compliance with dealership and manufacturer service policies.

Qualifications:

  • Proven experience as a Service Advisor in an automotive dealership setting (minimum [X] years).
  • Strong knowledge of automotive repair and maintenance processes.
  • Excellent customer service and communication skills.
  • Proficient with automotive service management software.
  • Ability to work effectively in a fast-paced environment.
  • A strong commitment to customer satisfaction.
  • Detail-oriented and organized.
  • High school diploma or equivalent; relevant certifications a plus.

Benefits:

  • Commission structure starting at $50k
  • Health, dental, and vision insurance.
  • 401(k) retirement plan.
  • Ongoing training and development opportunities.
  • Employee discounts on vehicle purchases and service.
  • Friendly and collaborative work environment.

North Point Chrysler Jeep Dodge Ram is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, national origin, age, disability, genetic information, marital status, or any other characteristic protected by federal, state, or local law. All employment is decided based on qualifications, merit, and business need.

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