Strategic AI Customer Success Manager

Company Description TechSmart is a pioneering AI software and workforce development company transforming the public K–12 school system into a launchpad for future-ready talent. We partner with school districts across the country providing AI and Software Development curriculum, teacher training, and a platform which prepares students for both entry-level jobs requiring strong AI skills and positions in emerging high-demand tech fields. AI is transforming industries at an unprecedented pace, reshaping how we learn, work, and engage with technology. As AI continues to drive innovation and job growth nationwide, we are witnessing the early stages of significant AI adoption among school districts across the country. To support this transformation, we are expanding our partnerships with districts nationwide — ensuring that every school and teacher has the tools, training, and guidance to implement AI and computer science programs with confidence and lasting success. Position Overview We are looking for a strategically minded, organized, and relationship-driven Strategic AI Customer Success Manager – EdTech to partner with our most significant K-12 district implementations. In this senior-level role, you will serve as the trusted advisor to district leadership, overseeing the full lifecycle of our AI-enhanced programs—from implementation through to measurable classroom outcomes and long-term success. The ideal candidate is an exceptional communicator and trusted partner to district leaders — someone who can coordinate complex programs, align cross-functional teams, and ensure smooth implementation from kickoff through measurable classroom outcomes. As a Strategic AI Customer Success Manager you’ll collaborate closely with district administrators, teachers, and TechSmart’s internal teams (Sales, Product, and AI Teaching Consultant Teams) to plan, launch, and sustain AI and computer science programs that empower educators and inspire students. You will own the partnership relationship, ensuring alignment with district goals, delivery excellence, and continuous improvement throughout the school year. This role bridges strategy and execution — ideal for someone who thrives on driving outcomes, building strong relationships, and helping schools deliver future-ready learning experiences at scale. Key Responsibilities Program Leadership & Implementation Own the full lifecycle of assigned strategic district partnerships — from onboarding and planning through rollout, adoption tracking and renewal. Collaborate with district and school leadership teams to align our AI and Software Development curriculum pathways with instructional goals and workforce readiness initiatives. Develop and manage implementation roadmaps with clear milestones, success metrics (teacher engagement, curriculum integration, student achievement) and checkpoints to ensure high-fidelity delivery. Partner with TechSmart’s AI Teaching Consultant Team to ensure seamless coordination between instructional training and program logistics. Anticipate and identify risks or adoption barriers early, elevate or intervene with appropriate stakeholders to maintain momentum and stakeholder satisfaction. District Partnership Management & Growth Serve as the primary strategic advisor for your assigned district partners, building trust-based relationships with administrators, CTE directors, principals, instructional coaches and teacher teams. Own the renewal and expansion roadmap: identify growth opportunities within the district, manage pipelines, and drive renewal timelines and expansion outcomes. Conduct regular program review meetings with district leadership — share adoption/impact data, surface improvement opportunities and showcase value delivered. Maintain full transparency and documentation of partnership activity — meeting notes, action items, implementation updates — to foster clarity and consistency across internal and external stakeholders. Program Success & Continuous Improvement Monitor key program health indicators (teacher adoption, student usage, implementation fidelity, outcome metrics) and use data to drive strategic interventions or scale successes. Analyze district usage data, teacher feedback and insights to inform program refinements and strategic recommendations. Partner cross-functionally with Curriculum, Product, and the AI Teaching Consultant Team to surface field insights and shape enhancements that scale across the portfolio. Contribute to the design of scalable systems, tools, and reporting processes that enhance visibility, communication, and accountability across partnerships. Cross-Team Collaboration Partner closely with the Sales, Curriculum, Product, and AI Teaching Consultant Teams to ensure consistent, high-quality delivery across all partnerships. Align renewal and expansion strategies with district priorities and demonstrated program results, enabling the Success function to contribute to growth as well as retention. Share implementation insights, success stories and best practices across the organization to elevate our overall partner experience and strengthen our value proposition. Ensure clear communication loops across internal teams to support renewals, expansion opportunities, and long-term district relationships. Preferred Background and Experience We're seeking candidates with a strong foundation in education—ideally with teaching, instructional-coaching or other school/district experience—who also bring customer success or account-management expertise in the EdTech or K-12 market, including proven results in retention, expansion and strategic growth within partnership-based environments. Education/Teaching Background: Experience in a classroom, instructional coaching, or other educator role (e.g., teacher, instructional coach, technology integration specialist) is highly preferred. While a formal education-leadership role isn’t required, experience working within K‑12 schools or districts (e.g., collaboration with administrators, teachers, curriculum leads or integration of technology in classrooms) is highly desirable. Program / Account Management Experience: 3–7 years of managing strategic customer partnerships, implementations or EdTech programs—preferably with a track record of renewals, expansion or enterprise-level customer management in the K‑12 space. Relationship & Growth-Orientation: Proven ability to build and manage high-value relationships with district leaders, CTE directors, principals and teachers, and to act as a growth driver—identifying expansion opportunities, managing renewal pipelines, and aligning solutions with district strategic goals. Operational & Strategic Excellence: Highly organized and detail-oriented, with a track record of managing multiple projects, operating with precision and consistency — while also demonstrating strategic thinking, using data, feedback and insight to refine programs and improve outcomes. Communication: Exceptional verbal and written communication skills—adept at presenting business and instructional results, facilitating strategic discussions, writing executive-level summaries and collaborating with Sales, Product and Success teams to drive measurable value. Education: Bachelor’s degree required; advanced degree (e.g., M.Ed., M.A. in Instructional Technology, M.S. in Education Leadership) or equivalent professional certification is a plus. Bonus Qualifications: Experience managing portfolio-based customer success roles with renewal/expansion responsibilities in EdTech. Familiarity with K‑12 procurement, district budgeting, and sales/renewal cycles. Interested in Joining Us? If this opportunity aligns with your interests and experience, we’d love to hear from you. Please include a brief cover letter sharing why you’re interested in this position and how your skills make you a strong fit. Please note that this is a full‑time, salaried position with commission, benefits and a comprehensive benefits package. We look forward to reviewing your application and connecting with you soon. #J-18808-Ljbffr