Technical Implementation Engineer

Job Description The Technical Implementation Engineer is a key member of the ESE Digital Enablement team, responsible for guiding new customer implementations of Ecosystem software. This role requires strong project management skills to coordinate various tasks such as gathering technical requirements, creating project plans, sticking to schedules, organizing training sessions, and ensuring smooth handoffs to support teams. The Technical Implementation Engineer will work closely with cross-functional teams including engineering, product management, customer support, and quality assurance. Their focus will be on fostering effective communication and collaboration to keep everyone aligned and moving towards project goals. In addition to internal coordination, the Technical Implementation Engineer will also serve as a point of contact for external stakeholders, ensuring clear communication and understanding of expectations. Job Duties Serve as project lead on implementation of Olympus software into hospitals. Main point of customer contacts post‑sales. Create project timelines using department‑wide templates, customizing as needed per customer/project. Organize customer and internal documentation. Assist customers in project discovery phase, gathering technical requirements and limitations, including networking review, architecture review, etc. Organize proper resources for all contributing parties on all sides (Olympus, customer, 3rd party). Conduct weekly project status meetings, ensuring detailed meeting notes are captured and shared with all contributing parties. Work with Hospital IT and in‑country Olympus resources to schedule and complete installations, including pre‑work and on‑site installations. Ensure customers are trained properly and fully leading up to project GO‑LIVE Transition projects, over to the support team seamlessly. Support customer success team to ensure customer expectations are met. Assist with updating project templates and SOPs as the software product evolves. Share project statuses with internal stakeholders, ensuring the company is always driving forward. Evaluate ongoing customer needs. Oversight and standardization, and implementation of best practices. Job Qualifications Bachelor’s degree in business management, project management or related discipline (or equivalent experience). Minimum of 5 years of experience in the project management field, specifically in software implementations. Project Management background, including contract understanding, project schedule creation (in Smartsheet or similar software), meeting leadership, meticulous note‑taking, and strong attention to detail. Proven ability to solve problems creatively. Strong multi‑tasking skills and leadership. High degree of organization and management skills. Ability to interact with sales, service, support and all levels of leadership globally. Demonstrated ability to work well under pressure. Strong customer service skills and the ability to deal with difficult customer situations. Ability to communicate effectively, both orally and in writing. Ability to analyze customer problems and provide solutions. Ability to work flexible hours as required. Proven track record of motivating and developing customer relationships. Exceptional problem‑solving and analytical skills, with the ability to handle complex issues. Excellent communication and interpersonal skills, capable of engaging with customers and internal stakeholders at various levels. Familiarity with software development processes, Agile methodologies, and QA practices. Demonstrated ability to work under pressure and manage multiple escalated cases concurrently. Proven experience in software support, technical support, or escalation management in a global context. Understanding of IT Service Management (ITSM) principles and practices. Experience with customer relationship management (CRM) systems and support ticketing tools. Travel up to 50% of the time. Why join Olympus? We offer a holistic employee experience supporting personal and professional well‑being through meaningful work, equitable offerings, and a connected culture. Equitable Offerings you can count on Competitive salaries, annual bonus and 401(k) with company match Comprehensive medical, dental, vision coverage effective on start date 24/7 Employee Assistance Program Free live and on‑demand wellbeing programs Generous paid vacation and sick time Paid parental leave and adoption assistance 12 paid holidays On‑site child daycare, café, fitness center Connected Culture you can embrace Work‑life integrated culture that supports an employee‑centric mindset Offers on‑site, hybrid and field work environments Paid volunteering and charitable donation/match programs Employee resource groups Dedicated training resources and learning & development programs Paid educational assistance US only Applicants Requesting Accommodations Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787). EEO Statement It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed, age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability and any other characteristic protected by applicable law. #J-18808-Ljbffr