Patient Services Representative I

5 days ago


Sparta, United States Alleghany Health Full time

Summary:

The Patient Services Representative puts their heart into their work every day. Our representatives lead with empathy and are passionate about showing compassion, ensuring quality work, and providing patients with a stress-free experience while they are registered for healthcare services. Whether it's making patients more comfortable while they wait, checking in on them with updates or going the extra mile to help someone navigate the hospital, our colleagues know that registering a patient is not a task-oriented career, it's a people-oriented one.

This position is PRN (as needed) days & shifts will vary.

Essential Job Functions:

  • Continually serves as a front-line ambassador for ensuring each patient is treated with respect and receives the highest quality care and service.
  • Works effectively with others to deliver the highest quality care and service on a continuous basis
  • Follows Alleghany Health standards of performance
  • Always adheres to regulatory requirements
  • Completes the registration process while meeting quality and wait time goals. This includes obtaining all required information for hospital/clinic records and billing systems, obtaining patient and/or responsible party signatures on registration and providing required information to patients/responsible party concerning Advanced Directives if applicable, Privacy, Medicare and required other compliance or consent forms. This may also include insurance coverage verification, obtaining authorization for services requiring pre-certification or referral, collecting payments, and/or preparing charts/paperwork for patient visits.
  • Depending on the assigned client location, may screen patients for Medicaid, the Affordable Care Act or hospital sponsored financial program and provide appropriate documentation and referral. May provide bedside financial counseling and collection support by telephone for patient balances after discharge.
  • Depending on the assigned client location, may place an identification wristband on the patient and always follow hospital/clinic patient safety procedures for patient identification and medical record management.
  • Performs clerical functions as needed, including answering phones, taking messages, chart processing, filing, faxing, etc.
Qualifications:

The following qualifications, or equivalents, are the minimum requirements of this job:
  • High school diploma or GED.
  • 6+ months of experience in a customer service role, interacting directly with customers in person with responsibility and accountability for superior customer experience.


  • Sparta, United States Alleghany Health Full time

    Summary: The Patient Services Representative puts their heart into their work every day. Our representatives lead with empathy and are passionate about showing compassion, ensuring quality work, and providing patients with a stress-free experience while they are registered for healthcare services. Whether it's making patients more comfortable while they...


  • Sparta, Michigan, United States ChoiceOne Financial Services Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at ChoiceOne Financial Services. As a key member of our customer service center, you will be responsible for providing world-class support and service to our banking customers.Key ResponsibilitiesProvide friendly, helpful service to our English...


  • Sparta, Michigan, United States ChoiceOne Financial Services Full time

    Job SummaryChoiceOne Financial Services is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our English and Spanish speaking customers, promoting financial discipline, and resolving customer issues in a timely...


  • Sparta, Illinois, United States Sparta Community Hospital Full time

    Job SummaryWe are seeking a highly organized and dedicated individual to join our team as a Customer Service Representative at Sparta Community Hospital.This role is responsible for managing patient information, ensuring compliance, and supporting revenue cycle management.The ideal candidate will have excellent communication skills, a strong attention to...


  • Sparta, Michigan, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC - 630 S State StJob Title: Customer Service RepresentativeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service, ensuring a positive experience for...


  • Sparta, Michigan, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's, we're looking for a Customer Service Representative to join our team. As a key member of our front-of-house team, you'll be responsible for providing an exceptional customer experience.Key Responsibilities:Greet customers and provide a positive experienceTake customer orders using our technology and Point of Sale...


  • Sparta, United States Sam's Club Full time

    Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complaints...


  • Sparta, New Jersey, United States Regional Cancer Care Associates Full time

    Job Title: Patient Services CoordinatorRegional Cancer Care Associates is seeking a highly skilled Patient Services Coordinator to join our team. This role is responsible for ensuring seamless patient care by verifying insurance eligibility, documenting patient information, and coordinating with payers for authorization.Key Responsibilities:Verify patient...


  • Sparta, Missouri, United States PNC Financial Services Group Full time

    Job DescriptionPosition OverviewPNC Financial Services Group is seeking a highly motivated and customer-focused individual to join our team as a Personal Banker. As a Personal Banker, you will play a critical role in strengthening customer relationships and identifying opportunities to improve their financial wellbeing.Key ResponsibilitiesAcquire and deepen...


  • Sparta, Illinois, United States Wal-Mart Stores , Inc. Full time

    About the Role:As a Customer Service Representative at Walmart Stores, Inc., you play a vital part in ensuring our customers have a positive experience when shopping with us.Responsibilities include:Providing exceptional customer service, greeting customers with a smile, and thanking them for their businessOperate a cash register, handle customer...


  • Sparta, Michigan, United States Toni Threadgill - State Farm Agent Full time

    Job DescriptionAs a Customer Service Representative with Toni Threadgill State Farm, you will be responsible for delivering exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving...


  • Sparta, United States Arby's Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our restaurant team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Provide outstanding...


  • Sparta, United States Regional Cancer Care Associates Full time

    Overview: Regional Cancer Care Associates (RCCA) is looking for an exceptional Precertification Specialist to join the team. This position position works to submit authorization for treatment. This position reports directly to the Precertification Supervisor and Billing Manager. Eligibility and patients out of pocket expenses and reviewed. A Precertification...


  • Sparta, United States ChoiceOne Financial Services Full time

    Non-Exempt - Grade Level 2 Equal Employment Opportunity Corporate Values & Mission "Provide superior service, quality advice and show our utmost respect to everyone we meet." General Summary Provide world class support and service to our banking customers. Treat each customer with respect and courtesy, responsively addressing their service concerns, and...


  • Sparta, Illinois, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Cashier & Front End Services representative to join our team at Walmart. As a key member of our store team, you will play a vital role in providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service...


  • Sparta, United States Circle K Full time

    Circle K - 1205 N Market St [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...


  • Sparta, Illinois, United States Illinois Secretary of State Full time

    Job Summary:As a Public Service Representative with the Illinois Secretary of State, you will play a vital role in administering road examinations to applicants for all classes of driver's licenses. Your responsibilities will also include serving as an information clerk to the public, explaining improper actions to applicants during the examination, and...


  • Sparta, United States Taco Metals Full time

    Customer Service Representative - TACO Metals Location: Sparta, TN Are you passionate about delivering exceptional customer service within the marine industry? Join TACO Metals as a Customer Service Representative and be a key player in providing quality support to our customers in the recreational marine market. Position Summary In this full-time position,...


  • Sparta, New Jersey, United States SaniSure LLC Full time

    Job SummaryWe are seeking a highly skilled Customer Service/Sales Support Representative to join our team at SaniSure LLC. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service experiences while supporting our sales team in a fast-paced environment.Key ResponsibilitiesProvide accurate product...

  • Patient Liaison

    2 months ago


    Sparta, United States Gundersen Health System Full time

    1. Represents Gundersen Health System's high standards for customer service in all telephone and face-to-face encounters through courteous, patient and respectful conduct and conversation .. Communicates effectively with patients, family members and Patient, Liaison, Customer Service, Patient Care, Healthcare