Senior Manager, Contract Operations

Company OverviewPayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two‑sided network at scale that connects hundreds of millions of merchants and consumers, helping them connect, transact, and complete payments. PayPal offers proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers, while also allowing customers to purchase and receive payments for goods and services, transfer and withdraw funds, and use a variety of funding sources. Our products—including PayPal, Venmo, and Xoom—make it safer and simpler for friends and families to transfer funds; for merchants, we provide an end‑to‑end payments solution that offers authorization, settlement, instant access to funds, and robust risk management. Our values of Inclusion, Innovation, Collaboration, and Wellness guide us to work together as one global team with our customers at the center of everything we do, fostering care for ourselves, each other, and our communities. Job SummaryThe Senior Manager, Global Contract Operations is a strategic leader within the Legal Operations team, responsible for overseeing and setting direction for Contract Administration & Operations across the Americas, EMEA, and APAC. This role manages a high‑performing global team, driving operational excellence and optimizing contract management through advanced AI‑enabled technologies for efficient, accurate contract execution. The ideal candidate has deep expertise in contract operations, technology integration, and stakeholder management, consistently delivering business results and fostering continuous improvement. Essential ResponsibilitiesOversee the contract administration process from negotiation to execution.Ensure compliance with contractual terms and conditions.Manage contract renewals, amendments, and terminations.Review and approve contract drafts to ensure accuracy and consistency.Collaborate with internal teams to resolve contract‑related issues.Provide guidance on contract risk management and mitigation strategies.Maintain organized records of all contracts and related documentation.Monitor contract performance and enforce obligations as needed. Expected QualificationsMinimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience. Preferred QualificationsJD or equivalent legal qualification is strongly preferred.Legal qualification and prior practice experience in commercial, technology, or corporate law.Experience in payments, fintech, or other highly regulated industries.Knowledge of emerging AI applications in legal and contracting domains. Additional Responsibilities and Preferred QualificationsOperational ExcellenceStandardize contract templates, approval flows, documentation, and signature protocols globally.Ensure alignment with stakeholders (Legal, Procurement, Sales, Treasury, Finance) on process improvements, policy updates, and technology enhancements.Effectively maintain and enhance compliance with Signature Authority & Contract Management Policies.Oversee all approval, execution, and signature policy standards, maintaining global consistency and training for commercial legal agreements.Establish, monitor, and maintain robust service level agreements (SLAs) for all key contract operations processes, using defined metrics and regular reporting to measure success, identify gaps, and drive continuous improvement in service delivery.Communicate policy and process updates, ensuring alignment and understanding across all stakeholder groups and the broader legal teams.Ensure all contracts meet legal, regulatory, and internal policy standards.Identify and mitigate risks or compliance gaps, collaborating with relevant teams for remediation.Maintain accurate, updated records in centralized contract management systems ensuring robust document retention and data integrity. Stakeholder Collaboration & ReportingServe as primary contact for both internal and external stakeholders regarding contract status, escalations, and inquiries.Build and maintain cross‑functional relationships across Legal, Sales, IT, Engineering, and external providers to resolve challenges and drive objectives.Generate and deliver executive‑level reports on contract performance, cycle times, risks, opportunities, and AI adoption in contract execution. Continuous Improvement & Change LeadershipLead business initiatives to optimize contract operations, improving cycle times and providing actionable insights and user experience.Serve as a trusted advisor to Contract Technology Enablement leader to redesign and optimize contracting workflows to increase efficiency from intake to execution, including clause analysis, automated redlining, risk scoring, and playbook‑guided negotiations to minimize legal touch and fast track deal cycles. Team Leadership & Operational OversightLead, develop, and mentor the Contract Administration & Operations team globally, ensuring excellence across contracting administrative processes from request intake, triaging, approvals, signatures, process improvements, template and playbook management, ALSP oversight, and identifying opportunities for AI and automation.Potential scope expansion to cover drafting support, review, negotiation assistance, execution, renewals, and termination processes to bring greater ROI and efficiencies leveraging AI‑powered features.Directly oversee day‑to‑day operations of contract management systems, including administration, intake, and execution of contract requests via existing and new platforms (e.g., Apttus, Salesforce, Knowable, Sirion).Manage escalations from various contract intake queues, including legal admin, self‑service requests (e.g., NDAs), and sales/attorney requests.Oversee and resolve escalations regarding signature processes, workflow bottlenecks, or contract approvals across all agreement types.Serve as a point of escalation and provide guidance to employees and attorneys on commercial legal queries, contracts workflows, and document retrievals (including regulatory and audit inquiries).Ensure best practice knowledge‑sharing, seamless PTO handovers, and responsive support to internal clients. QualificationsRequiredEducation: Bachelor’s degree in law, Business Administration, or related field.Experience: 7+ years in contract management, legal operations, or commercial law with demonstrated experience in technology‑driven contracting process transformation.Contracting Acumen: Extensive experience drafting and negotiating commercial agreements, with strong knowledge of contract law.Technical Expertise: Proven track record of leveraging CLM systems with AI‑powered contracting features to accelerate contract execution and suggest areas of improvement to the contracting platform to meet changing business needs.Project Leadership: Strong program management skills, with experience delivering large‑scale cross‑functional initiatives on time and on budget with limited resources.Global Mindset: Experience managing multi‑region teams and navigating complex, matrixed organizations and building solutions with global mindset.Analytical Skills: Data‑driven approach to decision‑making with the ability to interpret metrics, identify trends, and propose solutions.Communication Skills: Exceptional written, verbal, and presentation skills with the ability to influence at the executive level. PreferredJD or equivalent legal qualification is strongly preferred.Legal qualification and prior practice experience in commercial, technology, or corporate law.Experience in payments, fintech, or other highly regulated industries.Knowledge of emerging AI applications in legal and contracting domains. Compensation & BenefitsPayPal is committed to fair and equitable compensation practices. Actual compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit PayPal Benefits. The U.S. national annual pay range for this role is $111,500 to $191,950. Equal Employment OpportunityPayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. #J-18808-Ljbffr