Personal Training Manager, New York City
2 hours ago
Job Overview
The Personal Training Manager (PTM) is the business leader of the department. He/she creates and supports team culture to drive operational excellence and deliver a superior member experience. Personal Training Managers are goal oriented, results driven, eager to interact with members, and excited to develop and manage a team of high performing talent. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
Business Leader:
- Business management of the trainers including monthly PDMs, monthly projections, PT calendar management, lead and client communication, and oversight of trainers delivering complimentary services
- Conduct timely and relevant business management meetings to support trainer development
- Accountability of team’s business deliverables by setting targets, following up, providing feedback and support for progress
- Collaborate with Membership Advisors for PT Sales take overs
- Assume Manager On Duty responsibilities in the absence of the GM/AGM
Operational Management:
- Lead the operational and sales components of New Hire Onboarding
- PT business and sales coaching
- Utilize scheduling tool to create floor schedule and manage the team’s ability to deliver service on the floor
- Generate PT Sales leads, schedule lead generation activities, and support trainer development to build a successful business
- Set goals in support of in club special events, and execute the proper follow up post event
- Produce and host monthly PT department forum
- Implement and execute all operational SOPs including administrative duties associated with client outreach and staff accountabilities.
- Support trainers through financial planning as it relates to the compensation plan
KPI Management
- Achieve monthly and annual department financial goals
- Proactively address business trends in fitness assessment conversions, client attrition and client training frequency
- Performance management of all trainers and coaches
Client Relationship Management
- Communication with potential leads and all clients
- Client coverage and sharing across all tiers
- Management of all client pipelines, inclusive of new members
- Clearly outline the pipeline responsibilities in partnership with the second Manager on staff (where applicable), and with the oversight of PT senior leadership.
- Scheduling of new member assessments, inclusive of Tier X Assessments where offered
Leader of Team Culture
- Collaborate with all departments of the club to achieve interdepartmental synergy
- Manage optimal staffing targets to meet the needs of the business, which includes the interview and hiring process
- Behavior and performance management of trainers in order to maintain a high-quality team to uphold the brand standards and expectations of their role.
- Establish and maintain friendliness and service standards for trainers in their interactions with members and club staff.
- Identify, collaborate, and align on key talent to advance trainer careers (MIT, Tier X, MIs)
Qualifications
Position Requirements
- Demonstrate the ability to drive financial performance
- Exhibits sales skills with a specific focus on attracting new clients and retention
- Strong business acumen
- Ability to create a positive team culture with adherence to brand standards
- Demonstrates leadership capability
- Possess collaborative social skills and strong desire to interact with members, clients, and staff
- Ability to manage high volume of inbound communication and react in a timely manner
- Ability to create team accountability through structured timelines, action plans, and required documentation
- Strong technical skills
- Ability to hire, train and direct staff who match the brand
- Strong active listening skills
- Excellent written and oral communication skills
- Enthusiastic and passionate about the fitness industry
Preferred Qualifications
- Demonstrated ability for successful team leadership
- Exercise Science or Sports Management Degree preferred. strong>
- We offer competitive salary, benefits, and industry leading commission opportunities for club employees
- Complimentary Club membership
- Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop
This job description is intended to describe the general requirements for the position. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
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