House Attendant

3 weeks ago

Indianapolis, United States Avion Hospitality Full time

Job Type

Full-time

Description

Job Summary

The House Attendant-Lobby responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas, setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events, cleaning and setting-up meeting room functions, delivering service items to guest rooms upon requests from the front desk, and driving shuttle van when needed (property specific).

Education & Experience

  • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
  • Must have a valid driver license for the applicable State and an acceptable MVR (Motor Vehicle Driving record (property specific-driving).
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high pressure situations.
  • Must maintain composure and objectivity under pressure.
Resumen de Trabajo

Él / la Asistente de la Casa es responsable de mantener la limpieza de los pasillos de los cuartos, los elevadores y las áreas asignadas. Él / ella también es responsable de entregar artículos como maletas, planchas, café, etc. a las habitaciones, según lo dicte el vertical del hotel. También puede incluir eventos de conserjería todas las noches, limpieza y configuración de las funciones de la sala de reuniones, entrega de artículos de servicio a las habitaciones a solicitud de la recepción y manejo de la camioneta cuando sea necesario (propiedad específica).

Educación y Experiencia
  • Se requiere un diploma de Escuela Superior, o su equivalente y / o experiencia en un hotel o campo relacionado.
  • Tiene que poseer una licencia de conductor válida para el estado aplicable (específico a la propiedad)
  • Tiene que poder expresar claramente información e ideas.
  • Tiene que poder evaluar y seleccionar entre varias opciones alternativas rpida y acertadamente.
  • Tiene que poder trabajar bien bajo presión.
  • Tiene que poder mantener la calma y la objetividad bajo presión.
Requirements

Job Duties & Functions
  • Approach all encounters with guests and associates in a friendly, service oriented manner.
  • Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
  • Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Clean/Buff floors daily according to hotel standards.
  • Shampoo carpets in the public areas according to hotel standards.
  • Shampoo furniture as needed according to hotel standards.
  • Clean Public restrooms and ensure maintenance on a regular basis/ as needed throughout the shift
  • Handle all requests for luggage assistance at check in/our in a friendly, efficient and courteous
  • Handle all requests for luggage assistance at check in/our in a friendly, efficient and courteous manner.
  • Practice safe work habits to ensure safety to guests, fellow associates and self.
  • Handle items for "Lost and Found" according to Avion Hospitality standards.
  • At the end of the shift, turn in all keys and assignment sheets to the Housekeeping or Front Office.
  • Complete daily assignment check list and submit to supervisor at the end of the day
  • Be familiar with Avion Hospitality policies and house rules.
  • Ensure that associates are, at all times, attentive, friendly, helpful and courteous to all guests, managers and all other associates.
  • Put all equipment away properly after usage according to Avion Hospitality standards.
  • Have knowledge of and assist in all emergency procedures during the overnight shift.
  • Clean and dust floors daily according to Avion Hospitality standards.
  • Maintain hotel equipment in proper working order.
  • Maintain storage of hotel equipment in proper area.
  • Clean guestrooms as needed.
  • Complete special projects as assigned by the Housekeeping Manager.
  • Attend meetings as required by management.
  • Perform any other duties as requested by management
Deberes y Funciones Laborales
  • Aborde todos los encuentros con invitados y asociados de una manera amigable y orientada al servicio.
  • Mantener una asistencia regular de acuerdo con los estándares de Avion Hospitality, según lo requiera la programación que variará de acuerdo con las necesidades del hotel.
  • Mantenga altos estándares de apariencia personal y aseo, que incluyen usar el uniforme adecuado y la etiqueta con su nombre cuando se trabaja (según los estándares de la marca).
  • Cumplir en todo momento con los estándares y regulaciones de Avion Hospitality para fomentar operaciones hoteleras seguras y eficientes.
  • Limpiar / pulir los pisos diariamente de acuerdo con los estándares del hotel.
  • Champú alfombras en las áreas públicas de acuerdo con los estándares del hotel.
  • Champú de muebles según sea necesario de acuerdo con los estándares del hotel.
  • Limpie los baños públicos y garantice el mantenimiento de forma regular / según sea necesario durante todo el turno
  • Manejar todas las solicitudes de asistencia de equipaje en el check-in / nuestro de una manera amable, eficiente y cortés
  • Manejar todas las solicitudes de asistencia de equipaje en el check-in / nuestro de una manera amable, eficiente y cortés.
  • Practique hábitos de trabajo seguros para garantizar la seguridad de los huéspedes, compañeros asociados y de sí mismo.
  • Maneje artículos para "Objetos perdidos" de acuerdo con los estándares de Avion Hospitality.
  • Al final del turno, entregue todas las llaves y hojas de asignación a la limpieza o la oficina principal.
  • Complete la lista de verificación de la asignación diaria y envíela al supervisor al final del día
  • Familiarícese con las políticas de Avion Hospitality y las reglas de la casa.
  • Asegúrese de que los asociados sean, en todo momento, atentos, amables, serviciales y corteses con todos los huéspedes, gerentes y todos los demás asociados.
  • Guarde todo el equipo correctamente después de usarlo de acuerdo con los estándares de Avion Hospitality.
  • Tener conocimiento y ayudar en todos los procedimientos de emergencia durante el turno de noche.
  • Limpie y desempolve los pisos diariamente de acuerdo con los estándares de Avion Hospitality.
  • Mantener el equipo del hotel en buen estado de funcionamiento.
  • Mantener el almacenamiento del equipo del hotel en el área adecuada.
  • Habitaciones limpias según sea necesario.
  • Completar proyectos especiales según lo asignado por el Gerente de Limpieza.
  • Asistir a las reuniones según lo requiera la gerencia.
  • Realizar cualquier otra tarea según lo solicitado por la gerencia

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