Bilingual LPN Clinical Care Navigator

1 month ago

Clearwater, United States Empath Health Full time
Suncoast Hospice, a member of Empath Health is currently seeking a LPN Clinical Care Navigator to join our team.

Weekend rotation.

Responsible for coordinating service inquiries as well as offering prompt access within the Empath Health Network of Care with the emphasis on excellence in customer service by being caring, compassionate, empathetic and responsive to the needs of all who reach out to us internally and externally.

JOB DUTIES/RESPONSIBILITIES:

  1. Quality/Monitoring
    1. Provides for optimum access to Empath Health Care Continuum via telephone, website, fax and walk-in inquiries. Articulates information and education regarding programs and services in a customized manner appropriate to the individual customer.
    2. Facilitates appointments, through effective triage, to the Empath Health service/program that best meets the patient's needs. Responsible for accurate and timely scheduling of patient appointments.
    3. Works effectively with patients/families, community providers and team members to ensure all necessary information for accurate and complete referrals is received and inputted into patient's electronic medical record (EMR) consistently, accurately and in real time. Responsible for ensuring physician certification information as well as other pre-admission regulatory requirements are received and inputted into electronic medical record (EMR).
    4. Performs complex care reviews to facilitate access into Empath Health service/program.
    5. Monitors, triages, and documents faxes received as applicable. Forward to Health Information for scanning into patient's EMR as appropriate.
    6. Runs daily event audits to validate inquiries received, appointments scheduled and patients served.
  2. Promotes social and emotional well being
      1. Maintains patient and family confidentiality at all times while allaying fears and concerns through calm, empathetic and compassionate listening skills.
      2. Provides for a comfortable and supportive atmosphere to persons who arrive on site seeking information, support and assistance with program information.
      3. Maintains and continually builds rapport and trust with our community partners.
      4. Seizes every opportunity to interact with patients, families, authorized representatives and community agencies to better understand their perspectives, expectations and individualized needs.
      5. Is able to anticipate problems before they become complaints and/or resolve complaints effectively, considering every comment or complaint as an opportunity to learn and to prevent the same problem from arising again.
  3. Stewardship
    1. Continually acts as an ambassador for Empath Health's Network of Care.
    2. Is mindful of the balance between the caring sanctuary and the sound business by continually utilizing the agency's resources effectively and efficiently.
  4. Leadership and Teamwork
    1. Promotes, articulates and consistently models the vision, mission and values of the organization.
    2. Contributes to the development of a high functioning team.
    3. Assists Care Navigators with any clinical needs within LPN scope of practice.
  5. Professional Development
    1. Consistently updates knowledge of Empath Health's Network of Care options.
    2. Participates in educational offerings to maintain or update skills.
    3. Performs a self-evaluation of strengths and weaknesses yearly and develops an annual self-development plan.
    4. Other duties as assigned


POSITION QUALIFICATIONS/REQUIREMENTS:

  • Education and/or Experience: Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training: or equivalent combination of education and experience.
  • Maintain LPN license in accordance with State of Florida requirements.
  • Bilingual- fluent in English and Spanish
  • Certification: Valid CPR certification from the American Red Cross or American Heart Association; Current IV Therapy certification required.
  • Excellent verbal and written communication skills with patients/families, providers, direct co-workers and peers.
  • Excellent multi-tasking and critical thinking skills.
  • Excellent typing and computer input skills.
  • Knowledge of Microsoft Office products (MS Outlook, Word, Excel), Suncoast Solutions preferred.
  • Knowledge of HIPAA compliance regulations.
  • Basic knowledge of non-hospice related healthcare and community resources.
  • Basic knowledge of medical terminology.
  • Basic knowledge of healthcare reimbursement.
  • Expected to assist (within reason) if Intake coverage is needed outside of a normal shift.

Empath Health values diversity as it strengthens our community and care. We embrace the diversity of cultures, thoughts, beliefs and traditions of our employees, volunteers and people we are honored to serve across our network. Our diverse staff reflects our community and each day, we work to be respectful, sensitive and competent with each other and those in our care. In every journey, we are dedicated to achieving comfort, dignity and exceptional care. Those of all backgrounds are welcome and encouraged to apply with us or seek our care and services.

Our commitment to patient, client, staff and volunteer safety is a cornerstone of a High Reliability Organization with a focus on zero harm. Participation in the seasonal influenza program is a condition of employment and a requirement for all Empath Health employees.

Providing compassionate, full life care is an honor we take seriously at Empath Health. Join our team and make a positive impact in the community

  • Clinical Care Navigator

    2 weeks ago

    Clearwater, Florida, United States Empath Health Full time

    Empath Health is seeking a Clinical Care Navigator - LPN to join our team. The estimated salary for this position is $$65,000 per year, depending on location.Job DescriptionWe are looking for a compassionate and skilled Clinical Care Navigator - LPN who can provide exceptional patient care and navigate patients through the healthcare system with ease. As a...

  • LPN Clinical Care Navigator

    3 days ago

    Clearwater, Florida, United States Empath Health Full time

    Empath Health, a leading provider of compassionate care services, is seeking an experienced Licensed Practical Nurse (LPN) to fill the role of Clinical Care Navigator. As a key member of our team, you will be responsible for coordinating service inquiries and providing exceptional customer experience through personalized communication and education regarding...

  • Bilingual LPN Clinical Care Navigator

    1 month ago

    Clearwater, United States Empath Health Full time

    Suncoast Hospice, a member of Empath Health is currently seeking a LPN Clinical Care Navigator to join our team.Weekend rotation. Responsible for coordinating service inquiries as well as offering prompt access within the Empath Health Network of Care with the emphasis on excellence in customer service by being caring, compassionate, empathetic and...

  • LPN Clinical Care Navigator

    1 week ago

    Clearwater, United States Empath Health Full time

    Suncoast Hospice, a member of Empath Health is currently seeking a LPN Clinical Care Navigator to join our team.Weekend rotation. Responsible for coordinating service inquiries as well as offering prompt access within the Empath Health Network of Care with the emphasis on excellence in customer service by being caring, compassionate, empathetic and...

  • LPN Clinical Care Navigator

    1 month ago

    Clearwater, United States Empath Health Full time

    Suncoast Hospice, a member of Empath Health is currently seeking a LPN Clinical Care Navigator to join our team.Weekend rotation. Responsible for coordinating service inquiries as well as offering prompt access within the Empath Health Network of Care with the emphasis on excellence in customer service by being caring, compassionate, empathetic and...

  • LPN Clinical Care Navigator

    2 weeks ago

    Clearwater, United States Empath Health Full time

    Suncoast Hospice, a member of Empath Health is currently seeking a LPN Clinical Care Navigator to join our team.4 10-hour days; Sunday-Wednesday, 8:30a-7pmResponsible for coordinating service inquiries as well as offering prompt access within the Empath Health Network of Care with the emphasis on excellence in customer service by being caring, compassionate,...

  • LPN Clinical Care Navigator

    1 week ago

    Clearwater, United States Empath Health Full time

    Suncoast Hospice, a member of Empath Health is currently seeking a LPN Clinical Care Navigator to join our team.4 10-hour days; Sunday-Wednesday, 8:30a-7pmResponsible for coordinating service inquiries as well as offering prompt access within the Empath Health Network of Care with the emphasis on excellence in customer service by being caring, compassionate,...

  • LPN Clinical Care Navigator

    3 weeks ago

    Clearwater, United States Empath Health Full time

    Suncoast Hospice of Hillsborough, a member of Empath Health is currently seeking a LPN Clinical Care Navigator (PRN) to join our team.Responsible for coordinating service inquiries as well as offering prompt access within the Empath Health Network of Care with the emphasis on excellence in customer service by being caring, compassionate, empathetic and...

  • LPN Clinical Care Navigator

    2 weeks ago

    Clearwater, United States Empath Health Full time

    Suncoast Hospice of Hillsborough, a member of Empath Health is currently seeking a LPN Clinical Care Navigator (PRN) to join our team.Responsible for coordinating service inquiries as well as offering prompt access within the Empath Health Network of Care with the emphasis on excellence in customer service by being caring, compassionate, empathetic and...

  • LPN Clinical Care Navigator

    1 week ago

    Clearwater, United States Empath Health Full time

    Suncoast Hospice of Hillsborough, a member of Empath Health is currently seeking a LPN Clinical Care Navigator (PRN) to join our team.Responsible for coordinating service inquiries as well as offering prompt access within the Empath Health Network of Care with the emphasis on excellence in customer service by being caring, compassionate, empathetic and...

  • Medical Liaison LPN

    3 days ago

    Clearwater, Florida, United States Empath Health Full time

    Empath Health, committed to delivering exceptional care, seeks an experienced Licensed Practical Nurse (LPN) to fill the role of Clinical Care Navigator. This critical position involves providing personalized support and guidance to patients and families navigating our network of care, ensuring seamless transitions and optimal outcomes.**Primary...

  • LPN Care Coordinator Specialist

    3 weeks ago

    Clearwater, Florida, United States Empath Health Full time

    LPN Clinical Care Navigator Role OverviewWe are seeking an LPN Clinical Care Navigator to join our team at Suncoast Hospice, a member of Empath Health. This role requires a Weekend rotation and offers a competitive salary.Job Summary:The LPN Clinical Care Navigator will be responsible for coordinating service inquiries and providing prompt access within the...

  • LPN Licensed Practical Nurse

    3 months ago

    Clearwater, United States Advanced Care Center Full time

    Sign-On Bonus: Up to $3,250 Pay: Up to $32 an hour Job Type: Full-time or Part-time We are looking for a detail oriented and clinically skilled nurse to join our team. Joining our team means you will be part of a group dedicated to providing the best and highest quality of patient care and excellent customer service. We take pride in making a difference in...

  • LPN | Clearwater Clinic

    3 weeks ago

    Clearwater, United States Centra Care Full time

    Job Description Find your purpose changing the lives of our patients as a Licensed Practical Nurse at CentraCare Clearwater Clinic! The Clearwater Clinic sees patients for Family Medicine, Diabetes Care, and Integrated Behavioral Health. Schedule: Full Time |72-80 hours every 2 weeks 4-day work week! Variable weekdays shifts 7:30am to 5:00pm No weekends!...

  • LPN - Licensed Practical Nurse

    3 weeks ago

    Clearwater, United States Advanced Care Center Full time

    LPN Job ResponsibilitiesAs a licensed practical nurse at the Advanced Care Center, you are a vital part of our skilled nursing and rehabilitation team. You will deliver high-quality patient care, administering medications and performing treatments with the utmost attention to detail. Your leadership skills will enable you to direct the day-to-day tasks of...

  • Healthcare Access Specialist LPN

    3 days ago

    Clearwater, Florida, United States Empath Health Full time

    Empath Health, a leader in providing full life care, seeks a dedicated Licensed Practical Nurse (LPN) to serve as a Clinical Care Navigator. This vital position requires strong communication and interpersonal skills to provide exceptional customer experiences for patients and families navigating our network of care.**Key Responsibilities:**Service...

  • Adult Home Care, LPN

    4 weeks ago

    Clearwater, United States BAYADA Home Health Care Full time

    padding-bottom:1.25rem">BAYADA Home Health Care is seeking a LPN / LVN for a job in Clearwater, Florida.Job Description & RequirementsSpecialty: LPN / LVNDiscipline: LPN / LVNDuration: OngoingEmployment Type: Staff Come for the Flexibility, Stay for the Culture The Nurse Residency Program is an exclusive opportunity for nursing graduates with a scheduled...

  • LPN | Clearwater Clinic

    3 weeks ago

    Clearwater, United States CentraCare Health System Full time

    Find your purpose changing the lives of our patients as a Licensed Practical Nurse at CentraCare Clearwater Clinic! The Clearwater Clinic sees patients for Family Medicine, Diabetes Care, and Integrated Behavioral Health. Schedule: * Full Time |72-80 hours every 2 weeks * 4-day work week! Variable weekdays shifts 7:30am to 5:00pm * No weekends! No...

  • LPN Review Nurse

    1 month ago

    Clearwater, United States Evara Health Full time

    Do you want to make a difference in the community?Are you looking to further your career in healthcare?Do you want to be part of a growing organization? Evara Health has been serving the community for 40 years. We are a not-for-profit health care organization with 14+ locations throughout Pinellas County, FL!GENERAL DESCRIPTION: Under the direction of the...

  • LPN Review Nurse

    2 weeks ago

    Clearwater, United States Evara Health Full time

    Do you want to make a difference in the community?Are you looking to further your career in healthcare?Do you want to be part of a growing organization? Evara Health has been serving the community for 40 years. We are a not-for-profit health care organization with 14+ locations throughout Pinellas County, FL!GENERAL DESCRIPTION: Under the direction of the...